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Senior Manager, Claims Services Support

Company: IAT Insurance Group
Location: Raleigh
Posted on: May 27, 2023

Job Description:

IAT Insurance Group has an immediate opening for a Senior Manager, Claims Services Support that can be located in one of the following offices:

  • Raleigh, North Carolina
  • Naperville, Illinois
  • Omaha, Nebraska

    This role will be responsible for managing the Claims Services Support Supervisors while creating consistency throughout the organization and within the claims support functions.

    Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday.


    • Engages with claim senior management and other leaders to collect feedback on claims processes to improve quality, compliance, and customer experience
    • Builds a collaborative and consultative approach to delivering project services and process improvement
    • Listens and incorporates various perspectives
    • Facilitates issue or dispute resolution in project or design activities
    • Conducts data analysis including volume, cost/benefit, claim performance, and projections resulting from proposed program implementations
    • Exercises influence across project teams with varying levels of seniority to accomplish objectives while fostering an environment of data driven decision-making
    • Perform other duties as needed


      Must have:

      • Bachelor's degree with 8 years of relevant experience or equivalent.
      • Equivalent is defined as 12 years of relevant experience.
      • Management experience
      • Strong leadership and management skills demonstrating integrity and professionalism
      • Experience with claims support processes and procedures
      • Ability to help others excel through collaboration and relationship building
      • Demonstratable process improvement experience
      • Contact center or Insurance experience
      • Alternative work distribution model experience
      • Excellent oral and written communication skills to communicate internally and externally.
      • Advanced critical thinking and problem-solving skills.
      • Superior attention to detail and customer service skills.
      • Strong organizational and time management skills.
      • Ability to set priorities and multitask in a fast-paced environment.
      • To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.

        Preferred to have:

        • Online Learning Management
        • Bilingual (Spanish & English) language skills
        • Experience with onBase and/or Duck Creek
        • Business Machine automation experience

          Our Culture

          IAT is the largest private, family- owned property and casualty insurer in the U.S. Insurance Answers Together - is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers. It's about far more than being a workplace. We're a work family.

          At IAT, our fundamental belief is to a create a culture where all employees are heard and have a sense of belonging. Inclusion and Diversity are not just initiatives, it's how we live. We're committed to driving and building an open and supportive culture. By embracing the uniqueness of our employees, investing in their development, listening to, and engaging their ideas, we are stronger as an organization.

          Our employees propel IAT forward - driving innovation, stable partnerships and growth. That's why we continue to build an engaging workplace culture to attract and retain the best talent.

          We offer comprehensive benefits like:

          • 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
          • 7% 401(k) Company Match and additional Profit Sharing
          • Hybrid work environment
          • Numerous training and development opportunities to assist you in furthering your career
          • Healthcare and Wellness Programs
          • Opportunity to earn performance-based bonuses
          • College Loan Assistance Support Plan
          • Educational Assistance Program
          • Mentorship Program
          • Dress for Your Day Policy

            All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We maintain a drug-free workplace and participate in E-Verify.

            Come join the IAT family!

            To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits

Keywords: IAT Insurance Group, Raleigh , Senior Manager, Claims Services Support, Executive , Raleigh, North Carolina

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