Product Operations Delivery Manager - CloudOps
Company: Cisco Systems, Inc.
Location: Raleigh
Posted on: May 27, 2023
Job Description:
Cisco's IoT Control Center Cloud Operations team offers a unique
opportunity for talented, passionate, and highly creative
professionals to have a wide-ranging impact on our operational
delivery. The team is responsible for end-to-end delivery and
operational support of our infrastructure and customer-facing SaaS
solutions.Who We AreYou will be joining the Cisco IoT Control
Center organization, part of Cisco Networking. Cisco IoT Control
Center is the #1 market leading cellular connectivity management
platform. Our global organization is responsible for all
engineering and operational tasks of the Control Center product:
feature development, release, production operations, customer
support. Cisco's IoT organization is responsible for supporting
over 200 million connected devices every day. This team is charged
with driving the digital experience, infrastructure management and
automation strategies for the IoT portfolio of products.We work
with our customers, sales teams, designers, architects and
engineers to develop products that delight our customers and
advance their strategic goals. We listen, we bring people together,
we build consensus out of ambiguity and we pay attention to the
details to ensure quality. We lead as problem-solvers and build a
deeply technological product with some of the world's best
technical and creative people to solve our customers' toughest
challenges.What You'll DoAs the Delivery Manager of Product
Operations, you are a leader who combines detail-driven insight
into business process improvement with a practical "get it done"
work style. You drive initiatives with limited direction and
guidance and have a passion for finding ways to improve operations
in a dynamic environment. Exposure to large-scale cloud services,
managed services or information technology operations with industry
leading players and experience with cloud business models like
Software- and Other-as- a-Service products is
helpful.Responsibilities
Collaborate with peers to implement
and support solutions that meet or exceed our customers'
expectations and achieve our rigorous quality standards Evaluate
new technologies and help modernize our toolset Lead builds of
large-scale, globally redundant, multi-cloud environments Document
and provide cross training to peers for projects and products
Create scalable, repeatable, and optimized business processes to
support our product(s) Actively engage with executive staff and
various individual teams to drive revenue, customer satisfaction,
operational excellence, productivity, and margin improvements
Advocate for changes in processes to ensure that contribution
margins and profitability are maximized while meeting customer's
expectations Develop recommendations for new processes and
operational objectives, including building business cases for new
strategies and initiatives based on communications with business
leaders Take a lead role in large-scale initiatives and related
sub-projects, including development, coordination, and
implementation of key business processes, and measure customer and
organizational adoption and business value of those initiatives
Pro-actively identify areas for improvement and influence the
execution plan Create and execute analysis reporting for key
metrics, and present to key stakeholders and executive leadership
to facilitate decision-making Work to support build and governance
of our cloud platform in a method that is scalable, repeatable, and
standardized Develop communications framework and trust
relationships across all teams responsible for customer delivery -
from engineering to DevOpsMinimum Qualifications
Strong knowledge of both Agile and
traditional project management principles and practices and the
ability to blend them together in the right proportions to fit a
project and business environment Strong program management skills
including identification of key stakeholders, ability to achieve
agreement, development of sound action plans, consistent delivery
Excellent communication and influencing skills to negotiate with
multiple levels of management across the organization and outside
vendors Experience in datacenter, cloud, virtualization and
containers Solid understanding of business strategy and key
initiatives Strong leadership skills, ability to lead influence
without direct authority A good team player ambitious and eager to
excel and grow while maintaining high ethical standards and respect
for colleagues Capability to work well within a globally
distributed network of colleagues to solve problems quickly Ability
to manage multiple engagements with various teams Ability to bring
structure to problems effectively and drive to practical solutions
Maintain excellent knowledge and understanding of all
interdependencies between business processes Travel may be required
but not to exceed 25% and could be domestic and
internationalPreferred
Experience with Jira and Confluence
Previously run security programsWhy Cisco?#WeAreCisco. We are all
unique, but collectively we bring our talents to work as a team, to
develop innovative technology and power a more inclusive, digital
future for everyone. How do we do it? Well, for starters - with
people like you!Nearly every internet connection around the world
touches Cisco. We're the Internet's optimists. Our technology makes
sure the data traveling at light speed across connections does so
securely, yet it's not what we make but what we make happen which
marks us out. We're helping those who work in the health service to
connect with patients and each other; schools, colleges, and
universities to teach in even the most challenging of times. We're
helping businesses of all shapes and sizes to connect with their
employees and customers in new ways, providing people with access
to the digital skills they need and connecting the most remote
parts of the world - whether through 5G, or otherwise.We tackle
whatever challenges come our way. We have each other's backs, we
recognize our accomplishments, and we grow together. We celebrate
and support one another - from big and small things in life to big
career moments. And giving back is in our DNA (we get 10 days off
each year to do just that).We know that powering an inclusive
future starts with us. Because without diversity and a dedication
to equality, there is no moving forward. Our 30 Inclusive
Communities, that bring people together around commonalities or
passions, are leading the way. Together we're committed to
learning, listening, caring for our communities, whilst supporting
the most vulnerable with a collective effort to make this world a
better place either with technology, or through our actions.So, you
have colorful hair? Don't care. Tattoos? Show off your ink. Like
polka dots? That's cool. Pop culture geek? Many of us are. Passion
for technology and world changing? Be you, with us! #WeAreCisco
#LI-JG3 #LI-Remote
Keywords: Cisco Systems, Inc., Raleigh , Product Operations Delivery Manager - CloudOps, Executive , Raleigh, North Carolina
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