Customer Experience Manager Part Time

Company: Michaels Stores
Location: Raleigh
Posted on: May 26, 2023

Job Description:

Customer Experience Manager Part Time page is loaded **Customer Experience Manager Part Time****Customer Experience Manager Part Time**locationsRaleigh-8131 Brier Creek Pkwy time typePart time posted onPosted Today job requisition idR00127205 Store - RAL-BRIER CREEK PKWY, NC**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!** **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.****To review a comprehensive list of benefits, please visit** **CT and CO only -To review pay ranges for the position you are applying for, please visit**Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs* Plan and lead the execution of the class and in-store events in accordance with Company program* Lead the Omni channel processes* Manage and execute shrink and safety programs* Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development* Serve as Manager on Duty (MOD)* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others* Acknowledge customers, help locate product and provide solutions* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Manage and execute the shrink and safety programs* Cross trained in Custom Framing selling and production**Other duties as assigned****Preferred Type of experience the job requires*** Retail management experience preferred**Physical Requirements*** Ability to remain standing for long periods of time* Ability to move throughout the store* regular bending, lifting, carrying, reaching and stretching* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**

Keywords: Michaels Stores, Raleigh , Customer Experience Manager Part Time, Executive , Raleigh, North Carolina