Product Manager- (Gear Market) NC & SC
Company: Border States Electric
Location: Raleigh
Posted on: May 26, 2023
Job Description:
Be part of a growing, successful company in an exciting and
challenging field. Border States is 100% employee-owned, which
means you're empowered to make decisions, find solutions and
receive rewards for your hard work.
This position will be located in: Raleigh , NC South Carolina
Job Summary
Supports the day-to-day operations of Account Managers, Customer
Service Reps, and customers by providing product, application, and
technical support and service. Regularly calls on customer accounts
and makes joint sales calls with Account Managers to secure orders
and perform other sales support functions for technical products
and services, by providing customers field support, application
support, training, and other services as required. Consults with
customers on product and system applications. Provides customers
with timely follow-up on quotations, technical inquiries and other
requests.
Responsibilities
Essential Functions
- Works closely with Border States' sales and marketing staff to
meet and exceed sales and gross profit objectives.
- Regularly calls-on customer accounts and makes joint sales
calls with Account Managers to secure orders and perform other
sales support functions for technical products and services, by
providing customers field support, application support, training,
and other services as required.
- Consults with customers on product and system
applications.
- Provides customers with timely follow-up on quotations,
technical inquiries and other requests.
- Provides continuous contact and interaction with customer's
engineering staff, contractors and consultants.
- Provides specific or specialized product support for branches
and customers.
- Actively participates in the marketing, planning, and sale of
Border States' technical products and services.
- Participates in and advises management on the implementation
and success of marketing plans and strategies.
- Consistently provides responsive, quality service to meet and
exceed customer expectations.
- Provides input to other sales and marketing staff on customer
needs and concerns regarding pricing, products, competition,
procedures, and market potential.
- Evaluates new products and makes recommendations on stock
levels for new and existing products.
- Provides input to the pricing and purchasing departments on
product evaluations and code descriptions, inventory management,
pricing developments, and other related functions.
- Leads customer and BSE employee training on new and existing
technical product lines and applications in specified product
areas.
- Designs, develops and/or maintains database and documentation
files such as engineering and technical records, TCCM savings,
customer parts database by SKU including technical reference
information (guides, specifications and standards), product and
vendor files, technical reference library, and customer information
file.
- Works with associated manufacturing agents/vendors as a liaison
on all strategic issues related to planning, marketing, new
products, launch and training. Non-essential Functions
- Evaluates demo equipment and makes suggestions for new products
in specified product areas.
- Inputs TCCM cost savings documentation that is relevant to the
assigned customer base.
- Ensures existing demos are in functional condition.
- Performs product updates and new product launches for branches
and customers as required.
- Attends and assists with sales meetings, trade shows and
training programs as needed.
- Performs other duties as assigned by supervisor or designate.
Qualifications
- Minimum of a four-year technical or engineering degree
preferred or the equivalent in work experience.
- Prefer the knowledge and technical competence in understanding
electrical and hi-tech industrial products and applications
including industrial automation software and hardware.
- Minimum of four-years of prior customer service, marketing,
quotation or sales experience preferred.
- Minimum of three-years of prior electrical distribution and
quotations experience preferred with a comprehensive knowledge of
BSE product lines and applications, alternate product substitutes,
and supplier pricing policies.
- Ability to read, write and speak in English preferred.
- Prefer strong working knowledge of PC for Windows, Microsoft
Office (Excel, Word, Access and PowerPoint), Internet, Email and
SAP software. Skills and Abilities
- Excellent interpersonal, written and verbal communication and
customer service skills are preferred with the ability to
effectively plan and organize.
- Excellent customer service skills include being competent,
accurate, responsive and engaged. Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%
- Lift from Waist:
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
- Lift from Floor:
- 10 to 25 lbs. - Frequently
- 26 to 50 lbs. - Occasionally
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
- Carried for Distance:
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all Physical Activity
Frequency at which you would do the following in a typical day:
- Sitting (a continuous period of being seated) - Frequently
- Standing (for sustained periods of time) - Frequently
- Walking (moving about on foot to accomplish tasks) -
Frequently
- Bending/stooping (downward and forward) - Occasionally
- Crawling (moving about on hands and knees or hands and feet) -
Not at all
- Climbing/Walking Stairs (ascending or descending) -
Frequently
- Reaching (extending arms in any direction) - Frequently
- Crouching/squatting (bending the body downward and forward by
bending leg and spine) - Occasionally
- Kneeling (bending legs at knee to come to rest on knee(s)) -
Occasionally
- Balancing (maintaining body equilibrium to prevent falling) -
Occasionally
- Repetitive motion (substantial movement (motions) or the
wrists, hands, and/or fingers) - Continuously
- Pivoting (movement in any direction with one foot, keeping the
other in contact with the floor) - Occasionally
- Pushing/Pulling (using upper extremities to press against or
draw or tug) - Occasionally
- Grasping (Applying pressure to an object with the fingers and
palm) - Continuously
- Fingering (picking, pinching, typing; working with primarily
fingers and not whole hand) - Continuously
- Talking (expressing or exchanging ideas by means of the spoken
word) - Frequently
- Driving (the control and operation of a motor vehicle) -
Frequently
- Desk work (work usually performed at a desk) - Frequently
- Use of a computer - Continuously
- Use of a telephone - Frequently
- Hearing (Perceiving the nature of sounds at normal speaking
levels) - Continuously
- Exposure (to adverse weather & temperature conditions) -
Occasionally
- Travel (travel needed to perform job duties) - Frequently
Additional Information
This job description is a summary of the job duties and
responsibilities and is not intended to cover all possible job
duties and is subject to change at the employer's discretion.
Employees must be able to perform the essential job duties and
satisfy job requirements either with or without a reasonable
accommodation.
Our History
Border States is a leader in the electrical supply distribution
industry with over 100 locations in 24 states. Our employee-owners
are second to none in delivering top-notch customer service and in
demonstrating extra-ordinary people skills. We are one of the
largest independent electrical distributors in the United States
providing products and services to the construction, industrial and
utility industries. Border States has a competitive benefit package
and is a 100 percent employee-owned company. Employee-ownership is
a significant part of our culture and our success stems from the
dedication of our employee-owners. We practice open-book management
and our employee-owners are empowered with clearly defined levels
of authority to be innovative and decisive, allowing us to respond
quickly to the needs of customers. Employee-owners understand their
roles in the success of the company and care about customers'
needs, which drives our focus on adding value to everything we do.
We recognize that not all customers are the same and each has
specific requirements. Our employee-owners understand these diverse
needs and have the commitment, resourcefulness and flexibility to
outperform all others.
Values
As a Border States employee-owner, you're responsible for living
our mission, service philosophy and service standards.
Mission
Border States provides value to our customers by delivering
innovative product and supply chain solutions.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs
and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive,
and engaged .
Your career
Join an experienced team at one of the largest electrical
distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but
is not limited to:
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the
achievement of branch and company goals.
Equal Opportunity For All
It's not just the law. It's something we've believed in since our
founding. We value the diversity of all of our employee-owners and
will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Keywords: Border States Electric, Raleigh , Product Manager- (Gear Market) NC & SC, Executive , Raleigh, North Carolina
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