Project Manager - OCM
Company: I.T. Solutions, Inc.
Posted on: March 20, 2023
IT Organizational Change Management (OCM) Lead
The IT Organizational Change Management (OCM) Lead serves as the adoption and change management lead for largescale employee productivity initiatives from IT to the company. This person will identify the current and future state capabilities/uses, understand the behavioral changes and education needed to complete the transition, and develop and execute the communication/marketing plan for driving adoption amongst employees. This role is part of a team that functions as an internal agency with creative talent including strategy, graphic design, and copywriting to support large-scale transformation initiatives and promote adoption of technologies throughout the company. The primary focus of this role is on the people side of technological changes and driving employee impact, maximize acceptance, and increase user adoption.
Essential Duties and Job Functions
This role will be highly-collaborative - this person should expect to maintain relationships with OCM team members, program leads, key *** leaders, and various business functions. Duties include, but are not limited, to:
--- Strategize and ideate creative, strategic, memorable campaigns and creative that will excite and motivate employees to take action.
--- Drive a structured methodology and deliver change management activities.
--- Work with leaders and project teams within IT and the business to conduct readiness and resistance assessments using surveys, interviews, focus groups, or other methods; evaluate and summarize findings for executive management and steering teams.
--- Work with IT Management to identify the scope of changes and affected users related to the project. Complete End User Assessments such as Audience Analysis and Change Impact Assessments to determine the degree of audience impact.
--- Partner with Business Engagement Managers to understand the departmental goals and daily ways of working to align technologies to business needs.
--- Identify potential areas of resistance and draft mitigation approaches.
--- Compose a change management plan outlining the strategies and schedules for related OCM workstreams to engage sponsors, change behaviors and drive adoption.
--- Craft communications that provide awareness and motivate users to adopt the new technology. Partner with public affairs for alignment of messaging and distribution.
--- Develop and execute training strategies in alignment with IT Training. Coordinate training and mentoring activities for varying audience types.
--- Assist IT support teams, by contributing to and reviewing knowledge base articles, end-user manuals, outage notifications, etc. Review Help Desk tickets and feedback from local site support to gain insight into end-user pain points.
--- Manage project mailboxes, discussion boards, and/or Yammer groups to distribute messages and promptly respond to inquiries.
--- Leverage existing (or manage new) Change Champion groups gather success stories.
--- Create and manage measurement systems to track adoption, utilization, and proficiency of users.
--- Report on effectiveness of OCM activities and user satisfaction
--- Provide sustainment recommendations to incorporate OCM efforts into ongoing service offerings.
BA/BS in relevant and/or related field; advanced degree preferred
Knowledge and Skills
--- Certified in Prosci or another Change Management acumen
--- Certification in Agile practices a plus
--- 5+ years of hands-on experience in internal change management role (in IT and/or business/industry)
--- Experience in managing cross-functional projects and influencing key stakeholders
--- Expertise in engaging individuals, teams, and leadership
--- Excellent written, verbal, and presentation skills
--- Strong organizational and project management skills
--- Intellectual curiosity and the ability to quickly learn
--- Comfort working at a fast pace and with ambiguity
--- Serious attention to detail and proven ability to manage multiple, competing priorities
--- Self-motivated individual, highly collaborative and great attitude
--- Strong executive presence and ability to influence leaders; skilled in asking the right question(s) - in combination - to elicit a response for the leader/team needs at the moment
--- Skilled at reading and responding to the energy, knowing what is working/not, and adjusting facilitation style on the fly to accommodate the needs of the group
--- Strong storytelling skills; ability to use stories to engage, inform, or inspire others. Drawing stories out of leaders and encouraging them to use storytelling as a leadership skill with an intense focus on end-user perspectives
--- Leading a group process toward shared outcomes that the group then collectively owns. (+ Planning, designing, and conducting structured and effective sessions for
The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
IT Organizational Change Management (OCM) Lead
Keywords: I.T. Solutions, Inc., Raleigh , Project Manager - OCM, Executive , Raleigh, North Carolina
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