Lead Customer Success Manager - RevOps

Company: Revcast
Location: Raleigh
Posted on: March 19, 2023

Job Description:

Job Description Revcast empowers modern Revenue leaders to efficiently plan, manage and optimize sales capacity in real-time, so who better to ensure that our early customers are successful in leveraging the Revcast solution then a RevOps practitioner? This is an exciting role for an experienced RevOps operator that desires a new challenge to expand their domain expertise. As the Lead CSM-RevOps you will work closely with our CEO and VP of Strategy to build out our customer onboarding and success programs and infrastructure, work with customers during sales cycles and guide them during onboarding and through success. You will be advising them on sales planning and capacity management best practices, driving engagement with the Revcast solution and ensuring that they are achieving their goals and delighted with the experience! We are looking for a company builder and this role will report to the VP of Strategy. Responsibilities * Define and build out Revcast's customer onboarding and success methodology and processes including documentation, templates, guides, communication, tools, success criteria and tracking in a efficient and scalable manner * Act as the Beta Program Manager onboarding and driving success for Revcast's current beta customers * Be a trusted resource, leveraging your RevOps experience, providing business insights and advice around the areas of sales capacity planning, hiring and forecasting during the sales cycle, onboarding and success. * Deliver on Revcast's managed service offering, for customers that opt-in for this service, providing RevOps expertise in sales capacity hiring, planning and forecasting * Participate on thought leadership projects with marketing to help drive awareness about Revcast and the value we bring to our customers * Collaborate and provide feedback across Revcast to help drive the product direction and roadmap and best serve our customers * Bring your experience to the table internally to improve our own RevOps stack and processes Requirements * 3+ years experience in RevOps, preferably sales planning * Experience with customer delivery and onboarding in a bonus * Strong analytic skills and comfort level working with numbers, data and KPIs * Strong organizational and project management skills * Excellent communication, written and verbal, and leadership skills and ability to effectively drive projects with cross-functional teams * Early-stage startup and/or B2B SaaS experience a plus Benefits * Competitive salary and equity package * Health Care Plan (Medical, Dental & Vision) * Remote/Hybrid-friendly (but you're always welcome at our office in downtown Raleigh, NC) * Flexible Schedule by Jobble

Keywords: Revcast, Raleigh , Lead Customer Success Manager - RevOps, Executive , Raleigh, North Carolina