Content Development Manager
Company: Apple
Location: Raleigh
Posted on: March 19, 2023
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Job Description:
The AppleCare Online Content Development team is looking for a
skilled manager to lead a technical writing team that is publishing
a variety of global content across various channels. The role
interacts with stakeholders across the business and requires superb
collaboration, communication, organization and content production
abilities. You will partner closely with content strategists,
marketing, engineering and localization teams to meet the needs of
a global audience and help develop new streams of content. Key
Qualifications * 5+ years of related experience with a demonstrated
track record of success managing a content team and working with
multi-media content * Ability to build strong internal and external
relationships * Persuasive and effective at interacting with all
roles and levels across organization * Results-driven with a
world-class attention to detail and remarkable follow-through *
Superb organizational skills and an ability to juggle multiple
projects on tight timelines * Able to rapidly understand the other
party's concerns and evaluate a range of solutions by being a great
listener * Strong problem solving skills * Possess a professional
and credible demeanor * Excellent collaborative skills * Experience
working with multiple content reviewers and incorporating feedback
from marketing and engineering teams * Familiarity with customer
support content, including internal and knowledge base * Passion
for providing a great user experience * Excellent verbal, written,
and interpersonal skills and the ability express ideas clearly and
diplomatically * Experience collaborating with cross-functional
external teams in addition to writers, visual designers, SEO, and
subject matter experts * Nice to Have: * Experience writing,
editing and programming content in a CMS * Experience managing
content in multiple languages Description Manage writers and
relationships with designers and external vendors producing our
content Look for ways to improve the team's content and tools -
keep raising the bar Monitor content metrics and customer feedback
Give constructive feedback to your team and suggest ways to improve
content Align with content strategists on editorial approach
Execute against an editorial calendar for all initiatives and
ensure that the content team completes tasks by agreed-upon
deadlines Manage content projects and communicate editorial needs
and updates to key stakeholders Incorporate SEO recommendations and
work with localization teams to create global content Education &
Experience Bachelor's degree in technical communication,
writing/composition, or similar field. Master's degree
preferred
Keywords: Apple, Raleigh , Content Development Manager, Executive , Raleigh, North Carolina
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