Client Manager

Company: NielsenIQ
Location: Raleigh
Posted on: March 18, 2023

Job Description:

Company Description

Location: Remote (20% travel)

REF24870T

Job Description

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business down every aisle.

When you join the NielsenIQ team, you're signing up for an experience that requires flexibility, curiosity, and passion. As a Client Manager, you will be accountable for driving the overall customer experience and elevating NielsenIQ's impact on our Retailer clients.

As a Client Manager, you are responsible for actively engaging key retail decision makers and leveraging Nielsen IQ solutions to deliver timely and successful analyses that deepen relationships. From identifying best product assortments to executing pricing strategies, you will partner with internal teams across multiple NIQ business units to solve client challenges and meet business needs. This role has deep knowledge of the customer's business and strategies which enables you to drive satisfaction and identify new opportunities for engagement.

Responsibilities:

• Partner with client to set objectives that drive business impact and maximum value; build and maintain strong relationships and develop practice-area expertise with adaptability, urgency, and positivity
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Drive strategic thought leadership with client leveraging NIQ tools and assets
• Identify opportunities for increased partnership and elevate those opportunities to organizational and sales partners
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
• Work collaboratively with internal partners to ensure work is connected to customer business objectives and focused on outcomes
• Ensure timely delivery of reporting and drive internal issue resolution and the associated response Qualifications
  • Bachelor's degree required, MBA a plus
  • 5+ years of experience with demonstrated expertise in data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues. Grocery, Convenience, and/or Alc experience a plus
  • Beverage & Alcohol industry preferred
  • Experience in collaborating on projects and maintaining positive relationships in complex situations
  • Polished, persuasive communication skills with experience in data presentations to stakeholders and decision-makers
  • Strong analytical aptitude and proficiency in a range of software and digital tech
  • Syndicated Data, POS data or Panel Data preferred
  • Knowledge of NielsenIQ tools, applications, and platforms or other syndicated data sources a plus
    
    Additional Information
    
    All your information will be kept confidential according to EEO guidelines.
    
    About NielsenIQ
    
    NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what's possible. How? We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation. Join us and change the landscape.
    
    Learn more at: www.niq.com
    
    Want to keep up with our latest updates? Follow us on: LinkedIn / Instagram / Twitter / Facebook
    
    Our commitment to Diversity, Equity, and Inclusion
    
    NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
    
    We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
    
    Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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