Assistant Manager
Company: Sams Xpress Car Wash
Location: Wake Forest
Posted on: March 18, 2023
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Job Description:
We are currently seeking a motivated individual to join our team
at one of many locations as an Assistant Manager. This position
will assist the Site Manager in the operation and leadership of our
car washes in the most efficient and effective manner to be
productive and profitable. This position will be a strong team lead
and provide high quality customer service to car wash customers and
the employee. The Assistant Manager is accountable for overall
performance of the team during assigned shift. The Assistant
Manager will possess a strong focus on customer service, car
quality and continuous improvement and will help ensure Sam's
Xpress - Car Wash makes our mark as the new benchmark for dynamic
and friendly service. Essential Duties and Responsibilities Foster
a positive work environment that reassures open and honest
dialogue, feedback and innovation Motivate car wash team to achieve
their best performance through continuous coaching and development
Communicate both verbally and in writing with all levels of
employees Maintain accurate records and documentation as required
Ensure adherence and compliance with all established policies,
procedures and processes Responsible for ensuring a professional
appearance and attitude at all times Accountable for managing the
team through opening, closing and ongoing maintenance of the
facility during assigned shift; this includes cash control
procedures as part of the point of sale Promote sales, manage
expenses and maximize profitability Accountable for overall
performance of the team during assigned shift Establish,
demonstrate and recognize exceptional customer service to ensure
customer satisfaction Provide associates the tools necessary to
ensure exceptional customer experiences and interactions Serve as
the first point of customer escalation for service-related issues,
and works to reconcile customer complaints on assigned shift.
Document all complaints and communicate with the Manager Provide
positive resolutions to challenges and/or concerns from customers
Maintain a neat, clean and organized overall site appearance at
each location Other duties as assigned by the location Site Manager
Qualifications To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Minimum Qualifications High school diploma or
equivalent Leadership ability to motivate with a positive, and fun
attitude Ability to be calm and think clearly in a fast paced ever
changing environment Attention to detail with initiative, and
little need for direction and multitask effectively Conduct
yourself in a consistently positive manner and be a great team
player Professionalism, honesty and ethical standards in all
situations Experience with Microsoft Office Suite Must maintain
reliable transportation Must be able to multitask and use time
management skills effectively to complete specific tasks Must be
able to effectively communicate with staff and customers
Willingness to submit and ability to pass all pre-employment
testing Physical Requirements The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Regularly required
to stand for long periods of time in all the outside weather
elements, including very cold and hot weather Frequently required
to use hand to finger motions and reach with arms and hands,
standing for the majority of the time Regularly required to lift
and/or move items up to 20 pounds without assistance, occasionally
required to lift and move items 25-50 pounds with assistance Work
Environment The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. This position will work at a job site location
and be exposed to the weather elements at all times. Hours of work
include, but are not limited to, the hours of operation. Current
hours of operation are 7 days a week, 7:30AM-9:00PM, closing only
on Christmas; however, hours will be necessary prior to opening and
closing to ensure duties are complete Evenings and weekends hours
are required. Must be flexible and able to work weekends and work
10-12 hour day Benefits Competitive salary Opportunities for
professional growth 401(K) with employer match for all employees
Employee referral bonus Specialized training and development A
career with Sam's Xpress - is both fun and rewarding. We are
dedicated not only to our guests but also our employees. We offer
excellent training and develop for our employees. Medical, Dental
and Vision Insurance for full-time employees Company sponsored
Group Term Life Insurance for all full-time employees FURTHER
INFORMATION The above statements are intended to describe the
general nature and level of work being performed by people assigned
to this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from
time to time, as needed. PI203681276
Keywords: Sams Xpress Car Wash, Raleigh , Assistant Manager, Executive , Wake Forest, North Carolina
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