Network Operations Manager - Remote
Company: Xylem
Location: Raleigh
Posted on: January 26, 2023
|
|
Job Description:
DescriptionXylem 'z?l?m 1) The tissue in plants that brings
water upward from the roots;2) a leading global water technology
company.Xylem, a leading global water technology company dedicated
to solving the world's most challenging water issues, is the
leading global provider of efficient, innovative and sustainable
water technologies improving the way water is used, managed,
conserved and re-used. Our international team is unified in a
common purpose: creating advanced technology and other trusted
solutions to solve the world's water challenges. We are committed
to creating an organization of inclusion and diversity, where
everyone feels involved, respected, valued and connected, and where
everyone is free to bring their authentic selves and ideas.If you
are excited and passionate about helping us #letssolvewater, we
want to hear from you!The Role: Network Operations Manager has the
right balance of technical know-how and leadership aptitude to
coach and lead by example but still participate in and execute on
technical implementation alongside their team.In this role you will
be responsible for planning, organizing, managing and providing
guidance and direction to the Network Operations team on day-to-day
activities regarding monitoring the network, installation sites,
trouble isolation and repair of identified and reported problems.
This individual will manage a team of network engineers to ensure
consistent, reliable, high-performing and available systems to our
customers. Additionally, will be responsible for customer
interaction/communication and managing team to contractual SLA's.
Must be able to interact with engineers and translate technical
requirements into relevant business impacts.Essential
Duties/Principal Responsibilities:Developing, maintaining,
supporting, and optimizing key functional areas, particularly in
the support of network infrastructure.Responsibility for Incident
Management, Problem Management, Monitoring Response and
Reporting/Metrics.24/7 responsibility for network (voice and data)
availability.Build, develop, and lead local and remote team of
technical network team resources.Proactive communication on network
health, impacts, executive escalations, and other critical analysis
to Management and key stakeholders.Build, develop, and lead problem
management process to ensure long-term network performance and
stability.Define processes and controls providing on-call
support.Provide guidance and assistance to network operations to
maintain availability and performance of network services at the
highest possible levels.Drive a continuous improvement
environment.Provide expert root cause and corrective action
leadership to resolve all operational issues found across network
infrastructure and hardware platforms.Implement process improvement
by empowering peer departments with procedures and toolsets to best
support the business. Facilitate change management, incident
management and notifications as well as root cause analysis.Provide
senior management with detailed reviews and reports of service
disruptions, metrics, and launch plans.Participate in design and
production deployment of new networking solutions or updates to
existing environments.Participation in Xylem Watermark volunteer
activitiesMinimum Qualifications: Education, Experience, Skills,
Abilities, License/Certification:Bachelor's or master's degree in
Computer Science, Engineering, or related field.10 or more years of
relevant experience architecting, designing, installing and
maintaining network systems2 years of experience leading
engineering teams strongly preferred.CCNP certification or
equivalent is a plus.Experience in managing teams and with
responsibility for completing complex deployment projects within
budget and on specific timelines.Demonstrated project management
and project planning capabilities.Experience with team building and
mentoring engineers.Project management skills, ability to manage
time and complex tasks, and working knowledge of SLAs and
Metrix.Solid understanding of Incident, Problem and Change
Management ITIL servicesStrong interpersonal and communication
skills and the ability to work effectivity with a wide range of
constituencies to communicate technical information and
non-technical personnel.Participate in design and production
deployment of new networking solutions or updates to existing
environments.Intermediate experience in architecting large-scale
global networks and documentation.Intermediate experience in SDN
and SD-WAN.Intermediate experience with Cisco switching and routing
platforms such as Cisco Nexus, Cisco Catalyst, Cisco ISR and
ASR.Intermediate experience and understanding of OSI or TCP/IP
model.Intermediate experience and understanding of dynamic routing
(BGP, EIGRP and OSPF).Intermediate experience and understanding in
technical areas: Networking Protocols/Services BGP, OSPF, IPSec,
GRE, HSRP/VRRP, NAT/PAT, SNMP, MPLS, VoIP, SIP, VPLS, QoS, T1, DS3,
Ethernet, Firewalls, SDN , SDA and Cisco DNA.Excellent technical
abilities and working experience of Cisco network
infrastructure.Intermediate experience in wireless protocols
(802.11) and Cisco Wireless Controllers.Preferred experience in
network load balancers such as Citrix NetScaler.Intermediate
experience in Network security, Cisco ASA and Palo Alto firewall
platforms.We Offer You More Than Just "A Job"Professional
Development - To advance the capabilities of our people, we offer a
wide variety of experiences to support our employees' professional
growth and continuous learning.Total Rewards - We offer
comprehensive programs for compensation, benefits, recognition,
learning and development, work-life integration and corporate
citizenship.Watermark - Watermark is our corporate social
responsibility program working to provide education and access to
safe water to ensure healthy lives, gender equality, and resilient
communities. Employees have the opportunity to learn and volunteer
on various water-related projects.Employee Networks - Our Employee
Networks provide a professional, supportive network for employees
from diverse backgrounds, including Women's, LGBT+ and Allies,
Veteran's, People of Color and Allies, Hispanic Origin & Latin
Affinity, Emerging Leaders, Working Parents Networks and Non-Native
English Speakers and Allies.Physical Demands/Work Environment:(The
physical demands and work environment described here are
representative of those an employee encounters and must be met to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.)Work is generally
conducted in an office environment. Regularly required to sit,
stand, walk and reach with hands and arms.Frequently required to
communicate orally.Ability to use hands and fingers dexterously to
operate office equipment.Vision abilities required by this job
include close vision.Will require travel to project sites. Work may
require lifting less than 30 lbs.Employee use of personal
protective equipment (PPE) may be required in certain
situations.Office: Florescent lighting, dust, recycled air, cooling
fans, semi-enclosed areas, central heating, seasonal warmer
temperatures and office noiseShop: In locations with a factory or
shop floor, exposure to factory/shop and machinery. Standard weekly
job hours: 40 HoursTravel requirement: 5%-10%Preference for
candidates on the East Coast/Central United StatesXylem is an Equal
Opportunity Employer. Employment decisions are made without regard
to race, color, religion, national or ethnic origin, sex, sexual
orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by
law.The wage range for this role takes into account the wide range
of factors that are considered in making compensation decisions
including but not limited to skill sets; experience and training;
licensure and certifications; and other business and organizational
needs. The disclosed range estimate has not been adjusted for the
applicable geographic differential associated with the location at
which the position may be filled. A reasonable estimate of the
current range is $145,000 to $165,000 plus bonus. At Xylem, it is
not typical for an individual to start at the top end of the range
for the role however compensation decisions are dependent on the
facts and circumstances of each case. We offer a generous benefit
package, including Medical, Dental, Vision plans, 401(k) with
company contribution, paid time off, paid parental leave and
tuition reimbursement.
Keywords: Xylem, Raleigh , Network Operations Manager - Remote, Executive , Raleigh, North Carolina
Click
here to apply!
|