Change Manager
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: January 26, 2023
Job Description:
Facilitate the IT Service Management process by coordinating,
scheduling, communicating, tracking and controlling changes to
production and test systems. Build processes around Incident, Major
Incident, Problem, Change, Request, and Release Management. Review
performance metrics against activity to ensure SLA, and KPI
requirements are met. Research, evaluate, and recommend new and
emerging technologies to meet business needs. Create and maintain
detailed process documentation. Lead change advisory board (CAB)
meetings and apply change management policies, procedures, best
practices to perform controlled tasks and preventative measures to
limit incidents. Collaborate with other IT teams to ensure
technology capabilities and functionality align with our customer
demands. Engage and work closely with various teams and departments
to help socialize and communicate IT Service Management principles,
processes, and tools.Normal Day-to-Day Work
- Build analytics and reports to measure effectiveness of ITIL
change processes.
- Manage the change process, communicate with change owners,
technology team, stakeholders, and end users.
- Respond to changing business requirements while maximizing
value and reducing incidents, disruption, and re-work.
- Respond to requests for change that will align the services
with the business needs.
- Ensure that changes are recorded and evaluated, and that
authorized changes are prioritized, planned, tested, implemented,
documented, and reviewed in a controlled manner.
- Ensure that failed changes are analyzed, and Root Cause
Analysis's (RCAs) are done to reduce the reoccurrence of such
instances. Establish checkpoints and ensure they are enforced to
understand the progress of changes and understanding of the
failures.
- Ensure that all changes to configuration items are recorded in
the IT Service Management (ITSM) tool.
- Ensure that systems, processes, and methodologies as specified
are followed to enable effective monitoring, control, and support
of service delivery.
- Define and document IT policies, procedures, and standards
related to change management.
- Utilize effective written and verbal communication skills to
present complex technical information in a clear and concise manner
to a variety of audiences.
- Track and report on all team key metrics.
- Work with key vendors to support IT and business
solutions.
- Ensure compliance to IT standards, policies, and software
licensing.Job QualificationsHere are a few skills you MUST have to
be considered for this position.
- Bachelors in Computer Science or Information Technology.
- 5-7 years of experience in an enterprise technology
environment.
- Experience supporting existing and designing new ITIL support
processes.
- Experience with an IT Service Management tool.
- Strong familiarity with ITIL v3/v4 as demonstrated through
formal training, certification or practical experience.
- Ability to function in a Consumer business office environment
and utilize standard office equipment including but not limited to:
PC, copier, telephone, etc.
- Ability to lift a minimum of 25 lbs. (file boxes, computer
printer)
- Travel required sometimesHere are a few qualifications we'd
LIKE you to have to make you more suited for this position.
- Advanced experience with IT process and change management as
well increasing maturity levels in IT processes.
- Advanced writing skills in documenting procedures and
configurations that are clear and concise.
- Professional experience in credit union industry a plus.
- Strong experience in managing infrastructure solutions across
storage, disaster recovery, BCP, virtualization, networking,
systems administration.
- Familiarity with core banking systems and ancillary
applications.
- Familiarity in industry frameworks such as NIST and ITIL as
well regulatory areas such as NCUA, FDIC and PCI.About the LGFCU
CultureIf you are working here, or considering working here, you
should know a little something about the LGFCU culture. We are a
workplace that highly values the contributions of a diverse group
of people. We believe if we put our heads and hands together, we
can accomplish amazing feats for our members. To this end, we
recruit bright, energetic and talented people to be members of our
team. In return, we offer a dynamic work place that presents
opportunities for advancement and learning new skills. We really
believe that when our employees succeed, members win.If you have
questions about this position description, please feel welcome to
ask. You can reach our HR at:LGFCU Human Resources 3600 Wake Forest
Rd.Raleigh, NC 27600 careers@lgfcu.org PI202091712
Keywords: Local Government Federal Credit Union, Raleigh , Change Manager, Executive , Raleigh, North Carolina
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