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Unified Communications Manager

Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: January 26, 2023

Job Description:

The Unified Communications (UC) Manager is responsible for administrative and technical oversight for enterprise communications (CX) across voice, email, chat, text, and social channels. This position will plan, organize, and direct team activities and is responsible for the UC system hardware and software components, maintenance, project coordination, and strategic oversight - on premises or cloud based. Research, monitor, maintain and support UC technology. Integration of real-time, enterprise, communication services and all ancillary systems, features, and modules. The Manager will ensure effective operation of the team as a customer-focused, service-oriented unit providing the highest quality services to the credit union.Normal Day-to-Day WorkLead Unified Communications team and service providers to ensure timely resolutions of issues.Implement opportunities to provide technology efficiencies and operational improvements.Ensure business continuity and disaster recovery solutions are in place and periodically tested for contact center and enterprise UC technologies.Ensure technical documentation consisting of diagrams, step-by-step procedures, system configurations, call flows and other pertinent information required for the voice environment are created and kept updated and relevant.Lead cross-functional teams to ensure appropriate UC capacity and planning.Oversee, plan, lead, coordinate, and collaborate with Technology management along with internal and external operational partners, as well as external entities as necessary to lead large-sized projects through the appropriate phases of implementation and support throughout the enterprise.Create, monitor and audit the budget requirements for Telecom, Video, and Voice teams. Assist department leadership in the preparation of Information Systems plans that outline hardware, software, and application direction.Coordinate the review and ongoing management of the business systems project portfolio. Establish objectives, priorities, time allocations, and deadlines. Understand business needs and processes for UC and recommend strategies and solutions. Lead the assessment, justification, acquisition, development, implementation, and integration of new UC products and technologies into the organization. Oversee the maintenance of UC infrastructure. Ensure that all UC-supported systems stay up-to-date and compliant with updates and security patches.Determine operating costs, audit systems, and identify opportunities for system improvement.Provide response and or mitigations to internal and external audits or assessments as necessary. Job QualificationsHere are a few skills you MUST have to be considered for this position.7 - 9 years general Information Technology experience engineering, designing, installing, administrating, upgrading, and maintaining mid-to-large scale telecommunications systems.1 - 3 years of experience as a telecommunications manager, supervisor, or leader.Fluent knowledge of modern Unified Communications systems including supporting a Contact Center.Strong knowledge of network protocols such as H.323, SIP, DHCP, DNS, etc.Ability to discuss technical issues effectively with technical professionals as well as non-technical users.Ability to function in a business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes, computer printer).Travel required on occasion.Here are a few qualifications we'd LIKE you to have to make you more suited for this position.Bachelor's degree in Information Technology or other engineering or technical discipline.Voice and Network Certifications preferred.About the LGFCU CultureIf you are working here, or considering working here, you should know a little something about the LGFCU culture. We are a workplace that highly values the contributions of a diverse group of people. We believe if we put our heads and hands together, we can accomplish amazing feats for our members. To this end, we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, members win.If you have questions about this position description, please feel welcome to ask. You can reach our HR at:LGFCU Human Resources 3600 Wake Forest RoadRaleigh, NC 27609 careers@lgfcu.orgPI202091900

Keywords: Local Government Federal Credit Union, Raleigh , Unified Communications Manager, Executive , Raleigh, North Carolina

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