Change Manager
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: January 26, 2023
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Job Description:
Facilitate the IT Service Management process by coordinating,
scheduling, communicating, tracking and controlling changes to
production and test systems. Build processes around Incident, Major
Incident, Problem, Change, Request, and Release Management. Review
performance metrics against activity to ensure SLA, and KPI
requirements are met. Research, evaluate, and recommend new and
emerging technologies to meet business needs. Create and maintain
detailed process documentation. Lead change advisory board (CAB)
meetings and apply change management policies, procedures, best
practices to perform controlled tasks and preventative measures to
limit incidents. Collaborate with other IT teams to ensure
technology capabilities and functionality align with our customer
demands. Engage and work closely with various teams and departments
to help socialize and communicate IT Service Management principles,
processes, and tools.Normal Day-to-Day WorkBuild analytics and
reports to measure effectiveness of ITIL change processes.Manage
the change process, communicate with change owners, technology
team, stakeholders, and end users.Respond to changing business
requirements while maximizing value and reducing incidents,
disruption, and re-work.Respond to requests for change that will
align the services with the business needs.Ensure that changes are
recorded and evaluated, and that authorized changes are
prioritized, planned, tested, implemented, documented, and reviewed
in a controlled manner.Ensure that failed changes are analyzed, and
Root Cause Analysis's (RCAs) are done to reduce the reoccurrence of
such instances. Establish checkpoints and ensure they are enforced
to understand the progress of changes and understanding of the
failures.Ensure that all changes to configuration items are
recorded in the IT Service Management (ITSM) tool.Ensure that
systems, processes, and methodologies as specified are followed to
enable effective monitoring, control, and support of service
delivery.Define and document IT policies, procedures, and standards
related to change management.Utilize effective written and verbal
communication skills to present complex technical information in a
clear and concise manner to a variety of audiences.Track and report
on all team key metrics.Work with key vendors to support IT and
business solutions.Ensure compliance to IT standards, policies, and
software licensing.Job QualificationsHere are a few skills you MUST
have to be considered for this position.Bachelors in Computer
Science or Information Technology.5-7 years of experience in an
enterprise technology environment.Experience supporting existing
and designing new ITIL support processes.Experience with an IT
Service Management tool.Strong familiarity with ITIL v3/v4 as
demonstrated through formal training, certification or practical
experience.Ability to function in a Consumer business office
environment and utilize standard office equipment including but not
limited to: PC, copier, telephone, etc.Ability to lift a minimum of
25 lbs. (file boxes, computer printer)Travel required sometimesHere
are a few qualifications we'd LIKE you to have to make you more
suited for this position.Advanced experience with IT process and
change management as well increasing maturity levels in IT
processes.Advanced writing skills in documenting procedures and
configurations that are clear and concise.Professional experience
in credit union industry a plus.Strong experience in managing
infrastructure solutions across storage, disaster recovery, BCP,
virtualization, networking, systems administration.Familiarity with
core banking systems and ancillary applications.Familiarity in
industry frameworks such as NIST and ITIL as well regulatory areas
such as NCUA, FDIC and PCI.About the LGFCU CultureIf you are
working here, or considering working here, you should know a little
something about the LGFCU culture. We are a workplace that highly
values the contributions of a diverse group of people. We believe
if we put our heads and hands together, we can accomplish amazing
feats for our members. To this end, we recruit bright, energetic
and talented people to be members of our team. In return, we offer
a dynamic work place that presents opportunities for advancement
and learning new skills. We really believe that when our employees
succeed, members win.If you have questions about this position
description, please feel welcome to ask. You can reach our HR
at:LGFCU Human Resources 3600 Wake Forest Rd.Raleigh, NC 27600
careers@lgfcu.org PI202091904
Keywords: Local Government Federal Credit Union, Raleigh , Change Manager, Executive , Raleigh, North Carolina
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