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Branch Manager

Company: Window Nation
Location: Raleigh
Posted on: January 25, 2023

Job Description:

Do you want to join a fast-growing organization where you can learn a new craft or build upon your current one? Do you like to have fun and be part of a team that cares about you and your success? Then you should consider joining Window Nation!At Window Nation, we're third-generation window replacement experts who have been lucky to serve communities across the country for over sixteen years. We're proud to be a family-owned business started by two brothers looking to help families improve their most important asset: their home. Since we opened our first showroom in 2006, our company has grown to include 17 showrooms in twenty-one states. We're proud to be the third largest window replacement company in the United States - but we're not stopping there. Our company continues to grow each year, and it's all thanks to our team of dedicated, driven employees who make up Window Nation.When you work at Window Nation, you'll join a team of awesome professionals with hobbies ranging from screenwriting to rock climbing. We're a group of foodies, music enthusiasts, talent scouts, costume makers, pilots, wine makers, community volunteers - oh, and we also sell and install windows, doors, and siding. No matter what you're interested in, you'll find your fit at Window Nation. We don't take your decision to start or further a career with us lightly - and we won't let you down when you do. Don't just take our word, listen to what our employees have to say! Meeting the Window Nation Team!Reporting to the Regional Director, Installation Services, our Branch Manager, Installation Services oversees the entirety of their branch's installation program. The Branch Manager is responsible for pipeline management, inventory efficiency, expense control, staff development, best practices and SOP implementation and execution, change management and customer experienceCore Role ResponsibilitiesLead, develop and manage direct reports; create a culture routed in impeccable customer support and a drive for resultsInspire excellence; embody our Core ValuesRecruit, onboard, and manage high performance technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicatorsDeliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitabilityManage branch expenditures within budget guidelinesAnalytically review branch data and information; provide and execute on solutions when neededMaintain positive customer relationships; identify, monitor, and manage customer service standardsCollaborate with the regional team to identify, develop, and implement best practices and SOPsOther duties as assignedBasic Qualifications7+ years of service industry experience; experience with service and installation programming preferredMinimum of 5 years of progressive leadership experienceDriving record that meets company's insurance standardsPreferred QualificationsPost-secondary education in Business Management or related fieldEvidence of continuing education in leadership and business managementAbility to accurately measure the dimensions and determine installation processes for windows and doorsKnowledge of applicable building codes and construction techniquesPrevious work experience recruiting independent contractorsHigh proficiency-level in Microsoft Office SuiteExpertise in CRMs; Salesforce or MS Dynamics experience a plusDemonstrated success in deadline-driven and high-pressure environmentsWindow Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Keywords: Window Nation, Raleigh , Branch Manager, Executive , Raleigh, North Carolina

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