Sr. Marketing Technology and Automation Manager

Company: Nelnet
Location: Raleigh
Posted on: November 26, 2022

Job Description:

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.



The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.



The Sr. Marketing Technology and Automation Manager serves as the enterprise/global product owner and administrator of Nelnet's marketing technology stack. This role drives integrations and data management in support of the successful execution and reporting of marketing campaigns for Nelnet and related businesses. In addition to leading a team of email marketing and automation professionals the Sr. Marketing Technology Automation Manager is a key stakeholder in setting the vision for driving exceptional digital experiences for our customers.



**JOB RESPONSIBILITIES:**



1. Oversees the implementation and management of global marketing technology and marketing automation systems including Salesforce Marketing Cloud or related technologies.



2. Develop company-wide best practices across automated marketing campaigns, lead scoring, data management, and lead routing to maximize results.



3. Implement lead nurturing strategies to enable higher conversion of quality leads.



4. Develop and support the execution of advanced email and multi-channel demand strategies based on business unit campaign objectives within marketing automations systems.



5. Conceptualize, implement, and optimize the marketing/sales funnel using industry best practices for marketing with a heavy emphasis on measurement and optimization.



6. Partner in the design and deployment an A/B testing system to achieve marketing campaign optimizations.



7. Global email management with propagation into related CRM databases while adhering to GDPR, CASL, CanSP/AM, and other best practices.



8. Provide governance across various marketing technology, project management, and communication platforms including Salesforce Marketing Cloud and others.



9. Manage all third-party technology relationships to ensure MarTech programming aligns with the marketing vision and corporate governance strategies.



**Collaboration & Communication**



1. Ensure all MarTech platforms are aligned with other related technologies across the business.



2. Work collaboratively with other departments to ensure automated campaigns achieve business goals.



3. Work collaboratively to build multi-channel brand, demand gen, and customer advocacy marketing campaigns that support business goals.



4. Provide thought leadership and strategic insight to the team and the organization on industry trends and the business's marketing technology strategy and results.



5. Collaborate with marketing peers, IT and third-party technical professionals to design, develop and deploy various marketing technology solutions that are compliant and secure.



6. Partner with different departments and businesses, including sales operations, marketing strategy, IT, decision science, design, copy, web, and social to ensure cohesion across technology platforms.



**EDUCATION** :



Bachelor's Degree in Marketing, Computer Science, Information Systems or related field.



**EXPERIENCE** :



1. 6+ years of experience with Salesforce marketing automation platforms, content management systems, and other marketing technology.



2. 4+ years of people management experience.



3. Experience managing vendor relationships and ability to partner with them to conduct business and technical discovery.



4. Strong knowledge of B2B and B2C marketing with the ability to effectively collaborate with internal teams.



5. Project management experience with proven ability to execute large cross functional projects according to scope, budget, and timeline.



6. Experience working and presenting proposals to leadership in a clear and compelling way.



7. Demonstrated ability to leverage data to drive marketing performance.



8. Agile experience preferred.



9. Salesforce administration experience preferred.



**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**



1. Effective leadership skills to guide and coach a team of email marketing technology professionals and automation specialists to be successful.



2. Excellent communication skills and ability to apply effective influencing techniques to gain support for team priorities and initiatives.



3. Strategic experience, judgment, and decision-making skills to plan and accomplish goals.



4. Ability to grasp and translate technical capabilities into benefits to a wide variety of audiences.



5. Ability to handle high volume of projects.



6. Excellent customer service skills.



7. Strong problem-solving skills.



8. Ability to work in a cross-functional role and impact the course of projects outside the immediate department.



Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .



Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.



Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .



Nelnet is a Drug Free and Tobacco Free Workplace.

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