Franchised Food & Beverage Director

Company: Marriott
Location: Raleigh
Posted on: November 26, 2022

Job Description:

Job Number 22176084Job Category Food and Beverage & CulinaryLocation Raleigh Marriott Crabtree Valley, 4500 Marriott Drive, Raleigh, North Carolina, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.JOB SUMMARYResponsibilities: Achieve marketing, sales, profitability, and quality service goals for the restaurant by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively. Develop short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action. Implement and maintain sales/marketing programs. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant. Implement and maintain effective two-way communication systems which reach all employees. Develop new programs, which result in an increased level of customer satisfaction and operational excellence. Manage compliance with established company policies and procedures, along with local, state, and federal laws and regulations. Perform other related duties as required. Suggest and implement revenue generating programs that provide maximum price value to the guest. Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations. Ensure staff demonstrates technical skills; conduct technical training on a regular basis. Update staff on regular basis on menu highlights. Monitor presentation of food product and review areas of concern with the Sous Chefs and Line Cooks. Ensure that the restaurant is clean and ready for customers at all times. Monitor service and teamwork on a regular basis and counsel associates on both aspects. Ensure that staff is utilizing up selling techniques while providing customer service. Accommodate group bookings by adhering to proper banquet techniques. Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports. Conduct effective employee meetings and counseling sessions. Participate in weekly staff meetings. Interview, hire, orientate, and train qualified applicants. Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance. Make business decisions based on production reports, similar facts, own experience, and personal opinion. Ensure a safe and sanitary work environment for all associates and guests. Maintain and enforce all SOP and service standards. Completely direct the operational efforts and strategies of all restaurant outlets. Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitalitys Handbook. Ensure forecast information is evaluated and utilized to make sound business decisions. Oversee development and execution of the marketing plan in each outlet. Continually develop innovative programs and incentives to maintain our competitive edge. Solicit feedback from guests and associates through personal contact and surveys. Ensure that all administrative functions are performed accurately and on a timely basis. Challenge supervisors to staff correctly based on forecasted business. Oversee engineering and implementation of menus to coincide with marketing plan. Ensure that all managers and supervisors are well versed in all legal aspects of their jobs. Develop local contacts in the community for public relations purposes. Maintain safe working conditions within department and hotel. Know department fire prevention and emergency procedures. Learn, understand, and refer to the Standard Operating Procedures. Evaluate staff performance on a ninety day, and annual basis. Conduct self to reflect the high standards of professionalism within the Concord Hospitality organization. Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.This company is an equal opportunity employer.frnch1

Keywords: Marriott, Raleigh , Franchised Food & Beverage Director, Executive , Raleigh, North Carolina