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Senior Assistant Manager

Company: Sam's Xpress Car Wash
Location: Raleigh
Posted on: September 22, 2022

Job Description:

The Senior Assistant Manager 1 will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable. This position will be a strong team lead and provide high quality customer service to car wash customers and employees and is accountable for overall performance of the team and serves as second in command for the site team. The Senior Assistant Manager 1 will possess a strong focus on customer service, car quality, and continuous improvement, and will help ensure Sam's Xpress Car Wash makes our mark as the new benchmark for dynamic and friendly service. This is a great opportunity for growth in preparation of site manager responsibilities. Bonus opportunities available based upon performance!Essential Duties and ResponsibilitiesFoster a positive work environment encouraging open and honest dialogue, feedback and innovationRecruit, screen, and interview new talent utilizing our ATS systems and Ensure new-hire onboarding paperwork is properly completedDevelop team of crew to achieve high performance; Accountable for overall performance of the teamCommunicate both verbally and in writing with all levels of employeesMaintain accurate records and documentation as requiredEnsure adherence and compliance with all established policies, procedures and processesAdminister performance reviews to all crew membersEnsure a professional appearance and attitude at all timesAccountable for managing the team through opening, closing and ongoing maintenance of the facility during assigned shift. This includes cash control procedures as part of the point of saleAbility to open the Site 3 days per week (when Site Manager is not working)Promote sales, manage expenses and maximize profitabilityEstablish, demonstrate and recognize exceptional customer serviceProvide Associates the tools necessary to ensure exceptional customer experiences and interactionsServes as the first point of customer escalation for service-related issues, and works to reconcile customer complaints on assigned shift; document all complaints and communicate with ManagerProvide positive resolutions to challenges and/or concerns from customersMaintain a neat, clean and organized overall site appearance at each locationProvide excellent customer service to ensure customer satisfactionOther duties as assigned by the location Site ManagerSupervisory ResponsibilitiesThis position will help supervise the car wash crew membersAssist Assistant Managers in developing an understanding of the claims processIssue warnings and disciplinary action for Assistant Managers and Crew Members with Site Manager approvalApprove time, manage time off requests, Recruiting Gateway and onboarding processQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum QualificationsHigh school diploma or equivalent2+ years of previous management experience Knowledge of the carwash business and a mechanical aptitudeMotivated with a positive, and fun attitude Ability to be calm and think clearly in a fast paced ever changing environmentAttention to detail with initiative, and little need for direction and multitask effectivelyConduct yourself in a consistently positive manner and be a great team playerProfessionalism, honesty and ethical standards in all situationsExperience with Microsoft Office (Outlook, Word, Excel)Must maintain reliable transportationMust be able use time management effectively to complete specific daily, weekly, and monthly tasksMust be able to effectively communicate with staff and customersWillingness to submit and ability to pass all pre-employment testingAdvanced knowledge of the claims process with an ability to identify pre-existing damageDiagnose/perform advanced maintenancePhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to stand for long periods of time in all the outside weather elements, including very cold and hot weatherFrequently required to use hand to finger motions and reach with arms and hands, standing for the majority of the timeRegularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25-50 pounds with assistanceWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position will work at a job site location and be exposed to the weather elements at all times.Hours of work include, but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30AM-9:00PM, closing only on Christmas; however, hours will be necessary prior to opening and closing to ensure duties are completeMust be flexible and able to work weekends and work 10-12 hour dayBenefitsCompetitive salaryOpportunities for professional growth401(K) with employer match for all employeesEmployee referral bonusSpecialized training and developmentA career with Sam's Xpress-- is both fun and rewarding. We are dedicated not only to our guests but also our employees. We offer excellent training and develop for our employees.Medical, Dental and Vision Insurance for full-time employeesCompany sponsored Group Term Life Insurance for all full-time employeesFURTHER INFORMATIONThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI190959560

Keywords: Sam's Xpress Car Wash, Raleigh , Senior Assistant Manager, Executive , Raleigh, North Carolina

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