Senior Product Manager - Remote Desktops

Company: MacStadium
Location: Raleigh
Posted on: June 25, 2022

Job Description:

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium's innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again! What we need:MacStadium has an immediate opportunity for a talented product leader managing an exciting new MacOS remote desktop offering. You will help guide the strategy, development, and delivery of an industry first service offering. You enjoy working closely with customers to identify the challenges they face. You excel at collaborating with diverse teams to uncover innovative ways to make our customers successful. You are meticulous in decomposing and prioritizing feature requirements into manageable user stories. And you're driven by delighting customers with exceptional products. Sound like you? Come join us in creating the next generation of MacStadium, the cloud for Mac. This position reports to the Vice President and Head of Product. What you will be doing:

• Guide the product direction for the MacStadium MacOS remote desktop service.
• Work closely with software development, operations, marketing, and field teams to define, prioritize, and deliver product features and initiatives.
• Collect and interpret market data, customer feedback and other key metrics to develop insights to drive product strategy.
• Document use cases, communicate product strategy, write product requirements, and maintain and articulate product roadmaps.
• Regularly engage with customers and prospects to understand evolving needs and challenges.
• Stay ahead of market trends and customer objectives to uncover new opportunities.
• Support sales with select engagements by explaining and demonstrating product capabilities.
• Represent MacStadium at industry events virtually and in person (future).
• Work with product marketing to create compelling messaging, product collateral and demonstrations to educate internal and external audiences on our remote desktop service.
• Be an expert on remote desktop solutions, including a deep understanding of the challenges our customers face, why the problems exist, and options to solve them.
  What Skills and Experience you need to have:
  • 5+ years Product Management experience or 10+ years industry experience.
  • Professional experience with remote desktop / VDI solutions including desktop OS/application management, end-user personalization, and delivery protocols.
  • Demonstrated experience in establishing product strategy and launch of a new B2B SaaS offering.
  • Deep empathy for customer objectives and challenges, with the ability to translate these into product opportunities.
  • Practiced at de-risking and making impactful decisions while working with ambiguous information.
  • Experience breaking complex challenges into manageable components that may be iteratively addressed.
  • Strong written and spoken communication skills with the ability to relate to a wide variety of technical and non-technical audiences at all levels of an organization.
  • Bottomless curiosity and a demonstrated ability to get to the root of issues.
  • Proven ability to drive collaboration and alignment with widely diverse, cross-functional teams.
  • Technical degree or equivalent industry experience; MBA or MS preferred
    Bonus points for one or more of the following:
    • Previous technical (non-product) work with direct customer interaction (eg. sales engineer, consultant, solutions architect, etc.).
    • Experience working with products that have both hardware and software components.
    • Strong UX expertise and/or established portfolio in a creative/artistic field.
    • Previous experience administering MacOS.Excited by the opportunity but don't quite match the experience requirements? Please apply anyway. We're always open to considering your unique capabilities.Highly competitive compensation based on experience. This position is remote or hybrid with Atlanta area preference. Semi-regular travel for customer, industry, and company events will likely be required in the future (up to 25%).
      What you will get:
      • Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance.
      • Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?
      • Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements. Our current U.S. office locations are in Atlanta, GA, Las Vegas, NV, and Sunnyvale, CA. While it would be ideal to have someone close in proximity to one of our offices for this role, we are also considering candidates that would be fully remote.
        For Colorado applicants, the compensation range is $160,000 to $175,000._________________________________________________
        MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.
        MacStadium has a defined COVID policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.
        All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.
        MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.
        No agencies please.

Keywords: MacStadium, Raleigh , Senior Product Manager - Remote Desktops, Executive , Raleigh, North Carolina