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Ecosystem Success Manager, Raleigh or Remote

Company: Celonis
Location: Raleigh
Posted on: June 24, 2022

Job Description:

We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as an Ecosystem Success Manager.
The Team:The Celonis' Ecosystem team is responsible for working with various partners worldwide. Partners are key growth drivers for Celonis and includes various Global/Regional System Integrators, Technology companies, BPO providers as well as Independent Software Vendors (ISVs).As we expand into further markets and strengthen our Digital Consulting (DCP) and BPO partnerships, we are looking for new Senior Ecosystem Value Manager who can turn every DCP or BPO Process Mining journey into a success story.
The Role:

  • Own and develop a portfolio of BPO and/or DCP partners
  • Be accountable for retention, adoption and upsell
  • Deliver and communicate value for our partners, throughout the entire customer / partner lifecycle
  • Be responsible to define success plans, support change and help your partners achieve their desired outcomes out of using Celonis
  • Actively engage with stakeholders at all levels of the organization (including C-Level), through different dedicated touchpoints
  • Develop a deep understanding of partner needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
  • Own key activities in the customer / partner lifecycle, such as regular meeting cadence, Adoption Workshops, QBRs (Quarterly Business Reviews) and support implementations
  • Own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of partners, tracking key health and usage indicators
  • Serve as a point of escalation for key partner issues and ensure swift resolution, aligning effectively with internal and external stakeholders
  • Actively drive partner advocacy through case studies and references
    The qualifications you need:
    • Bring 5+ years of experience as a Customer / Partner Success Manager / Program Management within the SaaS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc...) working with large Enterprise customers and Partners
    • Have strong communication skills
    • Can easily understand and break down complex business processes and datasets
    • Have strong business acumen and ideally already an understanding of different industries, their processes and key KPIs
    • Capable of building and navigating long term relationships with executives and key stakeholders
    • Are looking for a product that you can push with passion and drive
    • Passionate about making Customers / Partners successful
    • Self-motivated, proactive team player with innovative ideas to inspire partner loyalty
    • Fluent in English

Keywords: Celonis, Raleigh , Ecosystem Success Manager, Raleigh or Remote, Executive , Raleigh, North Carolina

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