Life Cycle Management Associate (Remote)
Company: Trace3
Location: Raleigh
Posted on: May 16, 2022
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Job Description:
Who is Trace3 ?
Trace3 is a leading Transformative IT Authority, providing unique
technology solutions and consulting services to our clients.
Equipped with elite engineering and dynamic innovation, we empower
IT executives and their organizations to achieve competitive
advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the
advantage of a scalable business. Employees can grow their career
and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than
1,000 people all over the United States. Our major field office
locations include Atlanta, Denver, Detroit, Indianapolis, Grand
Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San
Francisco, and Scottsdale.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We
continuously innovate and drive constructive change while keeping a
focus on the "big picture." We exercise sound business judgment in
making high-quality decisions in a timely and cost-effective
manner. We are highly creative and can dig deep within ourselves to
find positive solutions to different problems.
Juice - The "Stuff" it takes to be a Needle Mover
We get things done and drive results. We lead without a title,
empowering others through a can-do attitude. We look forward to the
goal, mentally mapping out every checkpoint on the pathway to
success, and visualizing what the final destination looks and feels
like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the
company's mission. We treat others with respect, admit mistakes,
give credit where it's due and demonstrate transparency. We "bring
the weather" by exhibiting positive leadership and solution-focused
thinking. We hug people in their trials, struggles, and failures -
not just their success. We appreciate the individuality of the
people around us.
About The Role
The Life Cycle Management Associate is responsible for working with
commercial to enterprise-level clients to maintain high account
management and customer service. This team member will maintain
information accuracy around existing IT infrastructure and ongoing
customer engagements to assess procedures while recommending new
processes that align with their needs.
The Life Cycle Management Associate will analyze multiple
information sources to maintain data accuracy and optimize
maintenance coverage throughout the customer relationship. This
team member works directly with the sales team on tasks and
projects, including auditing and analyzing customer data to
determine best practices, preparing quotes, placing orders,
confirming shipments, preparing basic accounting details for
invoicing, and utilizing Trace3's cloud-based asset management
tool, LAMP.
What You'll Do
Operate as the lead point of contact, along with inside sales, for
matters specific to clients
Build and maintain strong, long-lasting client relationships with
account base
Facilitate LAMP training for all client users
Complete all requested services quotes and orders from clients,
sales, or internal team for clients and prospects
Evaluate and interpret network data sources to prepare a summary of
audited results for presentation to prospective clients or
reconciliation for existing clients
Determine priority of external client requests and internal sales
team requests for all assigned accounts to ensure the timely and
successful delivery of our solutions according to customer needs
and objectives
Consult with vendor account teams to ensure pre-order accuracy and
relay post-order conversion details
Evaluate and compile all post-sale information to be communicated
to the accounting team for invoicing
Complete all procedures for managing backend account-related LAMP
activity including, but not limited to, creating sites, and
implementing move, add, change activity
Assess and communicate overall customer account activity to the
sales team as needed
Update personal knowledge by participating in industry-related
educational and networking opportunities
Qualifications & Interests
Bachelor's Degree from an accredited university
Minimum 1-3 years of experience working with Cisco Systems service
offerings, databases, and online tools (CCW-R)
Capacity to handle confidential and proprietary information with
discretion
A basic understanding of accounting
Good understanding of how clients use technology to meet business
objectives
Excellent oral, written communication, and presentation skills
Highly organized, detail-oriented, excellent time management
skills, and able to effectively prioritize tasks in a fast-paced,
high-volume, and evolving work environment
Ability to approach customer and sales requests in a proactive and
consultative manner; listen to and understand user requests and
needs and effectively deliver
Comfortable managing multiple and changing priorities, and meeting
deadlines in an entrepreneurial environment
Motivated self-starter who loves to solve challenging problems and
feels comfortable working directly with customers
The Perks
Comprehensive medical, dental and vision plans for you and your
dependents
401(k) Retirement Plan with Employer Match, 529 College Savings
Plan, Health Savings Account, Life Insurance, and Long-Term
Disability
Competitive Compensation
Training and development programs
Stocked kitchen with snacks and beverages
Collaborative and cool office culture
Work-life balance and generous paid time off
To all recruitment agencies: Trace3 does not accept unsolicited
agency resumes/CVs. Please do not forward resumes/CVs to our
careers email addresses, Trace3 employees or any other company
location. Trace3 is not responsible for any fees related to
unsolicited resumes/CVs.
Keywords: Trace3, Raleigh , Life Cycle Management Associate (Remote), Executive , Raleigh, North Carolina
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