Operational Client Success Manager (Remote)

Company: PandoLogic
Location: Raleigh
Posted on: January 15, 2022

Job Description:

We are looking for a motivated, customer-centric individual willing to join our team as a Client Success Manager. In this role you will primarily support our strategic accounts team on US recruitment marketing campaigns for a major enterprise customer. This position involves working on the front lines with our customer to ensure we deliver results and provide outstanding service. This position will report directly to the Director, Client Delivery on the customer account. The ideal candidate is resilient, detail-oriented, organized, an adept multi-tasker, and a self-starter with a good understanding of recruitment advertising campaigns and solutions.

Responsibilities:
Work with clients to strategize and execute on local recruitment marketing campaigns
Build and maintain strong client relationships
Document and organize requests to comply with defined request process
Provide timely and professional communication and follow up to client requests while working collaboratively with stakeholders in other areas
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Consistently ensure delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Collaborate with sales team to identify and grow opportunities within territory

Requirements:
Bachelor's degree in business, marketing or related area
2+ years of experience in recruitment advertising, staffing or employment branding, ideally supporting enterprise clients
1+ year of experience supporting or working large hourly employers (e.g. Amazon, Walmart, FedEx)
Proficiency working with CRM Software (e.g. Salesforce) and MS Excel
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Excellent oral and written communication skills

Why PandoLogic?

PandoLogic delivers Hire Intelligence to Talent Acquisition organizations by sourcing quality applicants faster and more efficiently through the use of big data, artificial intelligence, and proprietary campaign algorithms that fully-automate and optimize the job advertising and decision-making process.

We bet you'll love our awesome company culture, great benefits, and crew of collaborative, bold, resilient, innovative, and caring people. We love it here, and we think you will too.

Anything else you should know?

PandoLogic is being acquired by Veritone Inc. (NASDAQ: VERI), a provider of an operating system for artificial intelligence, later this year.

We were sought out by Veritone for our AI - our belief in it and our commitment to it - by a company that is focused on using AI for good. To build a safer, more vibrant, transparent, and empowered society.

Veritone is supporting our destiny, keeping our team intact, and honoring our roadmap - this is an incredible growth opportunity.

As a wholly-owned subsidiary of Veritone, there are no material changes expected for employees and customers.

Integration with their platform will reinforce our tech backbone and allow us to bring trillions of data points - from all sorts of agnostic sources - together to create insights that will power the workforce of the future.

To learn more visit http://www.pandologic.com.

PandoLogic is committed to providing equal opportunity employment to all individuals regardless of race, color, religion, gender identity, sexual orientation, citizenship, national origin, disability, veteran status, or any other characteristic protected by law. We are flexible. We are kind. We are PandoLogic.

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