HR Service Center Manager

Company: NC State University
Location: Raleigh
Posted on: January 15, 2022

Job Description:

Posting Number:PG191730SPInternal Recruitment:NoWorking Title:HR Service Center ManagerAnticipated Hiring Range:$70,000 - $78,000Work Schedule:Monday-Friday, 8:00am - 5:00pm with additional hours as requiredJob Location:Raleigh, NCDepartment:HR Service Center - University Human Resources (UHR)About the Department:NC State University Human Resources provides services to employees subject to the NC Human Resources Act (SHRA employees) as well as faculty, administrators and professionals exempt from the NC Human Resources Act (EHRA employees), temporary employees, and student employees. NC State is a non-unionized environment and part of the University of North Carolina System. University Human Resources (UHR) is composed of the following talented teams: Benefits, Employee Wellness, and Work-Life; Classification & Compensation; Employee Relations; HR Communications; HR Continuous Improvement; HR Information Management & Analytics; Learning & Organizational Development; Onboarding; Executive Search Services; and Talent Acquisition & Employment. To support the academic, research, and extension mission and goals of NC State, the Division of Human Resources implements a strategic university-wide approach in all of its human resources functions to provide innovative HR services to our campus community utilizing an agile HR mindset and cultural approach.Essential Job Duties:The Manager of the HR Service Center position is responsible for creating, leading, and managing the operations of the new HR Service Center, created to provide timely and consistent HR customer service to the NC State campus community. Initial HR services offered through the Service Center will focus on I-9 and E-Verify, background check, and University Human Resources (UHR) call center services with a specialization in addressing benefit-related inquiries from the NC State campus community, with potential for an expansion into other areas of UHR support services. Reporting to the Assistant Vice Chancellor for HR Operation, the Manager of the HR Service Center ensures the development, continuity, and successful delivery of HR services to customers throughout the university. The Managers primary responsibilities include the following:

• Provide vision, leadership, planning, coordination and management in the development and sustainability of a new service unit while concurrently facilitating efficient operations to meet current and future business needs within the organization.
• Establish procedures to ensure customers are assisted appropriately and in a timely manner.
• Foster and maintain positive relationships with HR constituents and customer base; serves as an interface between internal/external customers and functional team members to ensure effective operations.
• Maximize resources, prioritize work assignments and coordinate team efforts and activities to provide optimal and excellent service.
• Drive business results through a focus on compliance, quality and employee/customer satisfaction, and process improvement to ensure that changing human resources service needs are addressed in a proactive, responsive and efficient manner with a focus on providing exceptional customer service to the organization.
• Develop, measure, and report on key unit and employee performance indicators, leveraging resources to lower transaction costs, reduce response time, and continually improve performance. The Manager of the HR Service Center directs the efforts of 8 employees and is responsible for the following supervisory functions:
  • Recruit, interview, hire, onboard, and train new staff.
  • Oversee and direct the daily workflow of the department.
  • Constructively manage employee performance in accordance with university policies, rules, and regulations.Other Responsibilities:Performs other duties as assigned.Minimum Experience/Education:Bachelors degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or an equivalent combination of training and experience.All degrees must be received from appropriately accredited institutions.Other Required Qualifications:
    • Strong management skills to include the ability to effectively manage change, people, projects, resources, and time accordingly.
    • Customer-service orientation with a demonstrated commitment to service excellence.
    • Demonstrated knowledge of a broad range of HR functional areas such as employment, benefits, compliance, background checks, onboarding, and I-9 and E-Verify.
    • Excellent communication skills with the ability to convey complex information to a wide variety of customers and stakeholders.
    • Exceptional analytical and problem-solving skills with the ability to translate problems into operational and sustainable solutions.
    • Technical aptitude with the ability to effectively leverage standard software applications such as MS Word and Google Suite as well as the ability to learn and become proficient in complex HR software such as an HRIS (PeopleSoft) and other service-center oriented applications.
    • Demonstrated appreciation for diversity and inclusion and the ability to apply principles of diversity and inclusion in the delivery of customer service through an understanding of the NC State campus community, our customers, and their needs. Preferred Qualifications:
      • Experience in a high-volume, customer-service-oriented environment.
      • At least 5 years of human resources or related experience with 3+ years supervisory experience.
      • A bachelors degree in business administration, human resources, or related field.
      • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.Required License or Certification:N/AValid NC Driver's License required:NoCommercial Driver's License Required?:NoJob Open Date:12/06/2021Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):01/14/2022Special Instructions:Please attach a resume, cover letter, and contact information for three professional references.Position Number:00102138Position Type:SHRAPosition Classification Band Title:University Program ManagerPosition Classification Band Level:AdvancedPosition Classification Salary Range:$44,996 - $115,077Salary Grade Equivalency:GN17Alternate Option:If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.Full Time Equivalent (FTE) (1.0 = 40 hours/week):1.0Appointment:12 Month RecurringMandatory Designation - Adverse Weather:Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events:Non Mandatory - Emergency EventTime Limited Position:NoIs this position partially or fully funded on ARRA stimulus monies?:NoDepartment Id:480401 - HR Talent Acquisition and EmploymentAA/EEO:NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Keywords: NC State University, Raleigh , HR Service Center Manager, Executive , Raleigh, North Carolina