Associate Director, Digital Engagement

Company: EPAM Systems
Location: Raleigh
Posted on: January 15, 2022

Job Description:

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. DescriptionYou are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems and driving digital solutions. You are an Ideal Team Player exhibiting the three essential virtues of being Hungry, Humble, and Smart. If this sounds like you, this could be the perfect opportunity to join EPAM as an Associate Director, Digital Engagement. Scroll down to learn more about the position's responsibilities and requirements.Req.#276263490
What You'll DoDigital Consulting / Client Leadership:
Serve as an expert digital consultant leading Digital CX Business Transformation initiatives and producing relevant deliverablesStay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients' business and initiativesBe a thought-leader, evangelize and drive collaborative, user-centered approaches to defining and solving problemsAlign with EPAM Account Managers and Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfactionServe as the digital engagement lead, responsible for digital strategies and program/product roadmaps, and work directly with client product and/or IT teams to position the engagement and EPAM for successUnderstand the intersection between technology, customers, and businessDigital Solution Delivery:
Responsible for shaping digital CX solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phaseUnderstand the full end-end product cycle, from product vision/strategy, user experience design through development and release. Working closely with project/program management to ensure successful delivery through an integrated delivery modelOrchestrate digital/business transformation and product solutions, teams, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programsRelationship Management:
Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolioDevelop effective relationships with key internal executives, BU heads, Account Managers, Solution SME's, Sales and Delivery LeadersDrive Growth:
Drive digital revenue within the client / account portfolio by identifying opportunities and influence / sell-in EPAM CX servicesAlign with EPAM BU's goals and objectives, support company financial goals by achieving digital revenue targetsSupport sales / pre-sales activities by assessing digital opportunities, responding to RFP's, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new dealsYour performance scorecard will include:
Impact on Client Value and Business Growth - achieve target revenue goalsImpact on Operating the Business - achieve target billable utilization and account marginImpact on Our People and Team(s) - contribute to EPAM and Digital Practice people initiativesRequirementsMore than 7+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutionsDomain expertise in Learning & Education, Retail, eCommerce, Media or PublishingKnowledge of technical platforms, business models, subject matter, and trends - with a focus on digitalStrong problem solver and creative thinker with gravitasAbility to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your teamExperience managing and monitoring performance metrics across large scale accounts and account portfoliosExceptional leadership/management skills and superb oral and written communication, with seasoned presentation skillsStrong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product developmentStrong interpersonal and communication skillsTrack record of leading teamsProven ability to manage client engagements under high stress to successful completionSound business acumen; strategic skills; common senseEffectively manages up and downStrong negotiation skillsBachelor's degree or higherWhat We OfferMedical, Dental and Vision Insurance (Subsidized)Health Savings AccountFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability (Company Provided)Life and AD&D Insurance (Company Provided)Employee Assistance ProgramUnlimited access to LinkedIn learning solutionsMatched 401(k) Retirement Savings PlanPaid Time OffLegal Plan and Identity Theft ProtectionAccident InsuranceEmployee DiscountsPet InsuranceAdditionalDepending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit a EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR RepresentativeThis position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process

Keywords: EPAM Systems, Raleigh , Associate Director, Digital Engagement, Executive , Raleigh, North Carolina