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Mobile Device Management (MDM) Administrator - Remote

Company: Infinity Consulting Solutions
Location: Raleigh
Posted on: November 22, 2021

Job Description:

Job DescriptionMOBILE DEVICE MANAGEMENT (MDM) ADMINISTRATORREMOTE IN THE U.S.The PositionICS is hiring for a Mobile Device Management (MDM) Administrator, preferably with JamF, who provides configuration and distribution of all mobile devices. This position is responsible for the execution of planned projects and reacting to unplanned incidents that occur on a daily basis, managing time appropriately to complete both types of tasks. Responsible for asset control, configuration, and distribution of all mobile devices. The position requires technical troubleshooting abilities and excellent customer service skills. Mobile devices include, but are not limited to, cell phones and tablets.What You'll Do Asset control of all mobile devices:Track Assets using MDM solutionWork with Inventory Team to retrieve equipment post-employmentKeep asset tracking system up to date with accurate informationReconcile active employee or vendor list with asset assignment listMonitor activity as required in MDM solution to determine / identify devices that are idle beyond a reasonable time & inquire with supervision to validate resource is still employedBuild and deploy new mobile devices to keep up with demandWork with device carriers & vendors to ensure rates and billing are correctDevelops and executes small to medium size project plans related to mobile devicesProvides critical feedback for hardware and software procurement related to mobile devicesTroubleshoot the end user's issue and resolve upon first contact, when possible.Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.Provide remote access/VPN support.Provide 'how to' assistance on all internally supported devices, applications, and systems.Escalate issues to appropriate second- and third-level subject-matter experts in accordance with service-level agreements and follow up on incidents when appropriate.Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.Respond to end-user inquiries regarding the status of incident/service request tickets and perform follow-ups.Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides.Build relationships with internal IT Infrastructure staff like Level 2 support technicians, Network Engineers and Application Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded.Works with Application Development teams in identifying major changes around the framework related to our proprietary applicationsBuild relationships with business partners across our companyBe an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization WHAT YOU'LL NEED:3+ years mobile device management experience (required) with one or more of the following: JamF, Intune, MobileIron, or AirWatch3+ years IT support or engineering work experience (required)2+ years' experience in a customer service role (required)Issues/Incident tracking applicationRemote Control software experienceOffice 365Active DirectoryWindows, Android and IOS troubleshootingApple Business ManagerExcellent customer service skillsStrong troubleshooting skillsAbility to learn new technology and applicationsSolid written and verbal communication skillsStrong time management skillsSelf-motivated professional able to work in a fast-paced and constantly changing environmentMust be able to perform after-hours/on-call support when neededby Jobble

Keywords: Infinity Consulting Solutions, Raleigh , Mobile Device Management (MDM) Administrator - Remote, Executive , Raleigh, North Carolina

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