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Store Manager

Company: American Self Storage
Location: Raleigh
Posted on: November 22, 2021

Job Description:

SUMMARY: The Full-time position of Self-Storage Property Manager is an energetic, outgoing self-starter who has excellent sales, marketing and customer service skills. The manager aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The manager pays close attention to detail and has general accounting, marketing and basic computer skills. This position requires weekday and weekend work hours. This position is a results-driven position. Achieving outcomes (financial success of the property and other performance indicators) will result in promotions and additional opportunity. The full-time manager is also responsible for assisting their teammates across sister facilities. While the managers primary focus will be their specific property, the manager is expected to help their co-workers and encourage communication and idea-sharing where it benefits the company as a whole. RESPONSIBILITIES AND DUTIES:

* Responsible for the sales, marketing, occupancy, and delinquency management of the store. * Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relationship skills in coordination with management * Leasing and renting units over the phone at multiple facilities * Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries * Assists customers with rental of units over the phone * Maintains customer records including customer leases and ledgers * Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices * Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms daily. * Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily * General management of the office including opening and closing the office on time each day, keeping and balancing company expenses, making bi-monthly bank deposits and preparing daily, weekly and monthly reports to monitor and action the success of the property * Prepare and oversee public online auctions of delinquent units. Maintain working knowledge of lien law and company policy. * Effectively communicates with management and fellow associates. Promote idea-sharing in the workspace and leads by example

SKILLS

* Basic computer knowledge Windows 10 * Microsoft Office suite including Outlook, Word, and Excel * Effective written and verbal communication

EXPERIENCE QUALIFICATIONS: Strong phone skills and communication skills are important but not required. Proficiency in standard office software (Word, Excel, Outlook) also a plus. Qualified applicants should have references available upon request. Employment subject to criminal background check. EDUCATION:

* High school diploma or equivalent required * Associates or higher preferred

Work Environment Seating for approx. 6 hours, light to heavy lifting, cleaning empty units BENEFITS AND PAY:

* $13-$15/hr based on experience and education * $600/mo monthly bonus program, individual and team bonuses * Insurance reimbursement * PTO and major holidays * Participation in company retirement plan

Job Type: Full-time Pay: $15.00 - $19.50 per hour Benefits:

* 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Health savings account * Paid time off * Professional development assistance * Referral program * Retirement plan * Vision insurance

Schedule:

* 8 hour shift * Day shift * Monday to Friday * Weekend availability

Supplemental Pay:

* Bonus pay * Commission pay

COVID-19 considerations: Customers required to wear a mask, retail counters blocked off. Ability to Commute/Relocate:

* Knightdale, NC (Required)

Education:

* High school or equivalent (Required)

Experience:

* Supervising Experience: 1 year (Preferred)

Shift Availability:

* Day Shift (Required)

Work Location:

* Multiple locations

Work Remotely:

* No

Keywords: American Self Storage, Raleigh , Store Manager, Executive , Raleigh, North Carolina

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