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Sourcing & Procurement Assoc. Director - Contact Center & BPO, Telecommute

Company: UnitedHealth Group
Location: Raleigh
Posted on: November 22, 2021

Job Description:

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)This position offers an exciting opportunity within UnitedHealth Group's Enterprise Sourcing & Procurement group for an experienced Business Process Outsourcing (BPO) sourcing and contracting professional. The role will involve the procurement of strategic suppliers in support of critical enterprise operations in order to advance the quality, competitiveness and agility of UnitedHealth Group. The Sourcing & Procurement Associate Director will collaborate with business leaders on supplier strategy, negotiate contract terms, develop supplier solutions and complete contracts for BPO engagements within our contact (call) center and customer services tower. This is a challenging position requiring well-rounded knowledge of call center operations involving live agents and/or IVR as well as outsourcing-related supplier solutions for unique needs across UnitedHealth Group entities. We are looking for a proven BPO professional who can juggle multiple priorities, solve complex problems and successfully deliver on initiatives that will often have broad and meaningful impact on the business. Working within Sourcing & Procurement, your main functions will include Category Strategy and Planning, Business Collaboration, Contract Negotiations and Execution, Strategic Sourcing and Contract Execution. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

  • Engage, research and develop category strategy in collaboration with business leaders
  • Understand stakeholders' needs and facilitate the negotiation of requirements among multiple stakeholders
  • Draft, review and negotiate terms of agreements with Suppliers, Risk and Legal teams to optimize commercial outcomes, drive risk mitigation and ensure compliance with internal and regulatory protocols
  • Analyze current BPO trends, forecast future performance, identify value creating or cost savings opportunities and make procurement recommendations
  • Proactively monitor and analyze performance and trends within BPO operations in order to identify and highlight issues and opportunities that support the business
  • Conduct strategic sourcing events (RFP's) and manage the evaluation and selection of BPO suppliers
  • Develop, implement and execute strategic sourcing practices, processes and techniques across all areas of contact/call center operations
  • Identify opportunities, make recommendations and obtain agreement for re-sourcing and re-negotiation of on-going supplier relationships and execute on the same
  • Collaborate with business teams and legal resources to address supplier performance, create corrective action plans, conduct termination events
  • Document cost reduction achievements across business segments
  • Meet project timelines at the customer and corporate levelsThe ideal candidate will have developed very strong networking and contracting skills, through experience in business process outsourcing, indirect procurement services and/or supplier management. This will ideally include sourcing skills, consensus-building with business partners, supplier negotiations, contracting, and securing savings for the organization. Successful candidates will be proven self-starters, able to maintain a high level of client focus and adapt to a rapidly changing environment, with excellent organizational skills, communication (written and verbal) skills and the ability to interface with multiple levels of management, including senior management and executive leadership at both procurement and business unit levels.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • Bachelor's Degree or equivalent experience
    • 4+ years progressive experience in call center operations, supplier management, category management and/or leading strategic teams or projects involving BPO services
    • 2+ years of experience constructing, drafting, and negotiating BPO agreements such as complex statements of work, service level agreements, strategy, or category plans
    • Advanced understanding of BPO services, Omnichannel/IVR or call center operations
    • Demonstrated ability to successfully navigate through ambiguities/difficult obstacles using facts, alternatives identification, open-mindedness, thought-through strategy, and superior leadership
    • Demonstrated track record of success in a high demand, multi-tasking environment.
    • Demonstrated consultative and influencing skills in order to gain buy-in and support of customers and leadership in a matrixed environment
    • Proficiency in the MS Office Suite (Excel, Word, Outlook, and Power Point)
    • Travel up to 10% as required
    • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:
      • 4+ years of experience in BPO commodity management
      • Prior experience in vendor strategy and contracting
      • Experience with generating and evaluating competitive-bid sourcing events.
      • Experience analyzing contracts and spend data to support the development of sourcing and contracting strategies
      • Experience developing strategies to support contracting and risk mitigation activity
      • Experience working with Vendors and performing contract compliance oversight
      • Experience in health insurance or managed care industry
      • Ability to analyze data to infer trends and support decision making process UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Procurement, Sourcing, BPO; Business Process Outsourcing; Manager; Director, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

Keywords: UnitedHealth Group, Raleigh , Sourcing & Procurement Assoc. Director - Contact Center & BPO, Telecommute, Executive , Raleigh, North Carolina

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