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Senior Product Manager

Company: Teladoc Health
Location: Raleigh
Posted on: November 22, 2021

Job Description:

The OpportunityTeladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.At Teladoc Health, we're transforming the health care experience. We're looking for strategic, user-centric, data-driven product managers to help lead and build world-class products line for our members, providers and clients.In this role, you'll connect deeply with our users and translate their needs into our next generation of features and services. You'll shepherd the end-to-end experience that supports members in their health journey, and lead teams through every phase of the product process. You'll have the benefit of joining in a period of astronomical growth and the opportunity to positively impact the lives of millions of people globally.If you're our ideal candidate, you have a 5+ year track record of hands-on, user-focused product management experience developing mobile and web products that delight users and drive measurable user outcomes. Your products have directly contributed revenue to the B2C or B2B2C businesses where you've worked. You have built and launched new products from scratch and thrive on the challenge of finding product-market fit. You love solving new, high-impact challenges, and you bring passion, empathy, creativity and analytical insight to your work, your team and your company.ResponsibilitiesThis is a highly-collaborative, extremely fast-paced, innovative environment where you'll find your excitement building as you're both challenged and gratified by progress, every day.

  • Lead Product Management on a cross-functional team consisting of product management, engineering, design, data science, clinicians, operations and marketing
  • Use customer feedback, market trends, business initiatives, and data analysis to inform product innovation and roadmaps
  • Create clear, concise product briefs and PRDs supported by market research, field input, user research and product data
  • Collaborate closely with engineers, designers, clinical experts, data scientists, and other PMs to build new feature sets and enhance existing ones
  • Communicate progress on initiatives to various levels of the organization, including progress against goals and key product metrics
  • Identify and manage project risks and issues, including appropriate escalation to Executives as needed
  • Keep stakeholders involved by gathering input and communicating progress; demo and provide updates on new functionality and upcoming plans internally
  • Foster an environment that enables your cross-functional team to innovate, ask questions, learn quickly and deliver extraordinary results
  • Participate in a culture of learning and growingCandidate Profile
    • 5+ years Product Management experience in cross-functional, agile product team
    • The experience and insight to know what it takes to make a product development team hum, with specific examples of ways in which you've led successful teams
    • Excellent written, presentation, and verbal communication skills. Exceptional project management skills, with superb attention to detail
    • The flexibility to quickly adapt and produce in a rapidly changing environment, meeting aggressive product launch schedules
    • Track record working in high-growth environments, and a comfort level with the pace of change and level of ambiguity that accompanies this
    • Ability to work independently. Self-starter, can-do attitude, ability to multitask and prioritize complex projectsOpen RolesHere are a few teams that are hiring (there might be more!). See if any of these profiles align with your interests.
      • Growth & Engagement - We leverage techniques like data analysis, experimentation, and user research to build consumer focused experiences.
      • Integrated Consumer Experience- We integrate and enhance complex consumer experiences across Teladoc's products and services through user testing, data analysis, human centered design, and a strong understanding of our products, features, and consumer experience flows.
      • Client Platform - We help deliver great experiences for Teladoc clients across configuration, eligibility management, billing, and reporting to maximize program reach and impact across clients of different types and sizes.
      • Government - We design, develop, and integrate Teladoc's products and services specifically to meet the population and regulatory requirements for Medicare, Medicaid, and ACA.
      • Health Plans - Developing telehealth product solutions that are tailored to meet the needs of health plan customers with a commercial population.
      • Internationalization - Product Client & Market Segment team serves two major functions
        • Engages with our strategic clients, identifying key outcomes and measures of success expected from our programs. Identify this team is empowered with R&D resources to deliver a solution if aligned towards corporate and product vision\strategy.
        • Responsible for the market segment program roadmaps across Government, International, Employer, and Healthplan
        • Partnerships - We expand the products and services available to our members by developing innovative co-development and integration collaborations with external partners.
        • Mental Health - We manage the Mental Health product line with a focus on extending access to quality mental health care. We are focused on improving consumer experience, extending clinical services, and meeting individual market needs.Why Join Teladoc Health?A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding - we have a mother's room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Keywords: Teladoc Health, Raleigh , Senior Product Manager, Executive , Raleigh, North Carolina

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