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Office Manager

Company: Oakpoint
Location: Raleigh
Posted on: November 22, 2021

Job Description:

At Carolina Braces, Dr. Kent, Dr. Marsh, and our team are passionate that improving your smile has the power to transform your life. We measure our success by the way our patients love their confident new smiles. Our doctors and staff are involved in continuing education so that the treatments we provide will be the most current, and the technologies we use to provide them will be the most cutting edge. We believe that a visit with our team is the best way to find out how orthodontics can improve your health and self-confidence and we hope that from your first visit to the day you walk out with your new smile, you'll love going to the orthodontist.Job Summary:The Office Manager (OM) oversees the daily operations of the dental practice. The OM will provide leadership and guidance in a variety of areas such as patient relations, employee relations and working closely with the Regional Operations Manager (ROM) to ensure they achieve their operational goals. The OM is responsible for practices profit & loss by partnering with office staff and lead dentist to manage patient schedule utilization, staff productivity, collections, receivables, and controlling operations expenses. The OM will report to the ROM.Responsibilities:

  • Responsible for the office profit and loss through maintaining and managing a full schedule and overseeing office expenditures
  • Work with the lead doctor to ensure clinical protocols are being followed
  • Directly supervise employees, process time and attendance for payroll department, interview, hire, and train new team members
  • Conduct performance reviews and continually provide feedback and development opportunity to employees
  • Oversee accounts receivables, proper insurance billing, scheduling, and collections
  • Complete end of the day financial tasks and reporting
  • Ensure the office is compliant in following company protocols and with state regulatory agencies
  • Assist team members through coaching and job shadowing in areas of patient service, treatment plan presentation, insurance benefit explanations, handling complaints and all other training as needed
  • Self-motivated with the willingness to exceed patient and employee expectations
  • Perform other duties as assignedQualifications:
    • Associate's or Bachelor's Degree from an accredited college or university preferred
    • Minimum of three (3) years management experience. Healthcare or Dental industries preferred but not required.
    • Knowledge of CDT codes preferred but not required
    • Strong computer skills including Microsoft Excel, Outlook, and Word
    • Excellent verbal and written communication skills
    • Strong skills in fostering working relationships
    • Excellent customer service and leadership skills

Keywords: Oakpoint, Raleigh , Office Manager, Executive , Raleigh, North Carolina

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