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Senior Product Manager - Sugar Connect

Company: SugarCRM
Location: Raleigh
Posted on: April 9, 2021

Job Description:

SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life. About SugarCRM, Inc. SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life. Where do you fit?

  • The SugarCRM products group has an immediate opening for a Senior Product Manager on the Sugar Connect team. Sugar Connect is a strategically important product line that surfaces the value of our CX platform directly in the email and calendar tools that users leverage every day. It also makes it easier for users to update the CX platform in an automated fashion, freeing them up to spend time building customer relationships. This position will play a key role in defining and executing our sales automation solution. You must be innovative, strategic, tactical, and a strong communicator - both defining vision and driving delivery. You should have a bias towards action. Impact you will make in the role:
    • Define and evolve the product vision, strategy, and roadmapDesign, document, and present business cases
    • Inspire the team to deliver on product roadmaps bringing new products and outcomes to the market
    • Implement best-in-class product management practices
    • Analyze market trends and performance drivers to identify new product and growth opportunities
    • Leverage data to optimize the product
    • Establish consistent, sustainable customer input points to steer product direction, feature design, and prioritization
    • Develop and monitor product KPIs and metrics driving the business feedback loop
    • Prepare and present product-related updates for different levels in the organization
    • Participate in trade shows, demos, customer meetings and conferences to evangelize our products
    • Support the sales team with product information, messaging, and positioning
    • Participate in the creation and evolution of marketing and sales toolsIdentify potential partners or complementary solutions that may benefit the product Expertise you will bring to the role:
      • 5+ years of experience in Product Management and/or Product Ownership
      • Deep understanding of email, calendar and contact management with direct experience in GMail and Office365
      • A great presentation style, teamwork, and communication skills are a must
      • Demonstrated experience leveraging analytics to define product direction
      • Demonstrated product ownership skills, including backlog management, writing user stories, leading grooming, and facilitating development
      • Strong product management skills, including but not limited to - roadmap, business case, prioritization, negotiation, and obtaining consensus
      • Strong technical knowledge and experience working closely with technical members of staff
      • Strong attention to detail and meticulous execution
      • Ability to interact with partners, customers, and staff in a professional and polished manner
      • Thoughtful promotion of iterative process improvement
      • Experience with agile software development
      • Experience in customer relationship management and customer experience management preferred
      • Experience with sales or solution consulting is an asset We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks: - Excellent medical, dental and vision coverage for you and your family, along with other benefit plans including 401(k) match - Unlimited Paid Time Off - Wellness Reimbursement Program - Onsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and more - Career & Personal Development Program - multi-platform - Ownership is the greatest self-identity at SugarCRM - you are making an immediate impact - We are a merit-based company - many opportunities to learn, excel and grow your career

Keywords: SugarCRM, Raleigh , Senior Product Manager - Sugar Connect, Executive , Raleigh, North Carolina

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