Associate Director, ERP Transformation Organizational Change

Company: Gilead Sciences, Inc.
Location: Raleigh
Posted on: April 9, 2021

Job Description:

Associate Director, ERP Transformation Organizational Change Management Gilead Sciences is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams.

-- For Current Gilead Employees and Contractors: Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California. You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases. The Gilead Business Services center in Raleigh's Research Triangle region will be home to some of the company's critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations and Procurement Services Desk. These functions provide the necessary support to ensure Gilead's business runs effectively and efficiently. The center will also be a catalyst for standardization of processes, digital transformation and technology optimization. The Associate Director, Gilead ERP Transformation Organizational Change Management will report to the Director of ERP Transformation OCM under the CIO Chief of Staff. Gilead is undertaking a massive transformation initiative to move from Oracle to SAP S/4 HANA for Enterprise Resource Planning (ERP). This role will focus on the people side of change, including changes to business processes, systems, and technology and execute on change management activities for the ERP transformation program. The primary responsibility will be to maximize employee adoption and usage and minimize resistance by implementing change management plans, activities and deliverables. This role will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees, as well as enable improvements to increase benefit realization, value creation, ROI, and the achievement of results and outcomes. Essential Duties and Job Functions Plan and execute OCM activities to address changes in business processes, organizational structure, and culture related to replacement of legacy systems with modern technologies. Craft communications that provide awareness and motivate users to transform the way they work. Develop All Hands and Town Hall presentation materials and work to put complex information into layman's terms. Support executive communications and ghostwrite campaigns and emails. Oversee graphic designer's work and product compelling content and campaigns. Maintain the program's website including making updates, maintaining information, and refreshing content as needed Maintain distribution lists and ensure that campaigns are reaching the right audience Measure communication impact, maintain statistics tracker, and find ways to increase readership Develop and execute training plans in alignment with IT Training (including documentation of skill gaps, creation of Instructor Lead Training deck and demonstrations, execution of train the trainer activities, story boarding for computer-based training, etc.) Coordinate training and mentoring design and delivery for varying audience types. Leverage existing (or manage new) Change Champion groups to gather success stories. Create and manage measurement systems to track adoption, utilization, and proficiency of users. Report on effectiveness of OCM activities and user satisfaction Conduct readiness and resistance assessments using surveys, interviews, focus groups, or other methods; evaluate and summarize findings for executive management and steering teams. Identify potential areas of resistance to prepare risk mitigation tactics and resistance mitigation approaches. Work with IT Management and Business Engagement to understand change impacts and affected users related to the transformation. Complete End User Assessments to determine the degree of audience impact. Craft communications that provide awareness and motivate users to transform the way they work. Execute training plans in alignment with IT Training (including documentation of skill gaps, creation of Instructor Lead Training deck and demonstrations, execution of train the trainer activities, story boarding for computer-based training, etc.) Assist IT support teams, by contributing to and reviewing knowledge base articles, end-user manuals, outage notifications, etc. Review Help Desk tickets and feedback from local site support to gain insight into end-user pain points. Leverage existing (or manage new) Change Champion groups gather success stories. Create and manage measurement systems to track adoption, utilization, and proficiency of users. Report on effectiveness of OCM activities and user satisfaction Basic Qualifications: Associates Degree and Twelve Years Experience OR Bachelor's Degree and Ten Years' Experience OR Masters' Degree and Eight Years' Experience OR PhD and Two Years' Experience Preferred Qualifications: Hands on experience in experience in change management work Intellectual curiosity and the ability to quickly learn Expertise in engaging individuals, teams, leadership to effectively catalyze and influence change Excellent written, verbal, and presentation skills and strong ability to understand and explain complex information in layman's terms Strong organizational and project management skills Able to understand and clarify business/project goals to translate those goals into actionable OCM strategies Strong ability to articulate the big picture with or without details and work in ambiguous situations Ability to simplify complex, technical concepts and make them human, relatable, and visual Comfort working at a fast pace and with ambiguity Self-motivated individual, highly collaborative and great attitude
For jobs in the United States: As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability,--genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact-- careers@gilead.com-- for assistance. For more information about equal employment opportunity protections, please view the--'EEO is the Law' --poster. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors: Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California. Suggested Jobs Director, ERP Transformation Organizational Change Management Manager, ERP Transformation Organizational Change Management Associate Director, IT Communications and Organizational Change Management Lead (Internal IT) Manager, ERP Transformation OCM Director, IT Organizational Change Management Lead (Employee Experience)

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