Associate Director, ERP Transformation Organizational Change
Company: Gilead Sciences, Inc.
Location: Raleigh
Posted on: April 9, 2021
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Job Description:
Associate Director, ERP Transformation Organizational Change
Management Gilead Sciences is continuing to hire for all open
roles. Our interview process may be conducted virtually and some
roles will be asked to temporarily work from home. Over the coming
weeks and months, we will be implementing a phased approach to
bringing employees back to site to ensure the health and safety of
our teams.
-- For Current Gilead Employees and Contractors: Gilead Sciences,
Inc. is a biopharmaceutical company that has pursued and achieved
breakthroughs in medicine for more than three decades, with the
goal of creating a healthier world for all people. The company is
committed to pursuing scientific invention to prevent and treat
life-threatening diseases, including HIV, viral hepatitis and
cancer. Gilead has operations in more than 35 countries worldwide,
with headquarters in Foster City, California. You will be part of a
team that is helping millions of people live healthier, more
fulfilling lives. We are a close community where every individual
matters and everyone has a chance to enhance their skills through
ongoing development. Inclusion is one of our core values, which
means we are creating and fostering a work environment where our
differences are valued, and everyone feels respected and empowered
to bring their authentic selves to work. By joining Gilead, you
will further our mission to discover, develop and deliver
innovative therapeutics for people with life-threatening diseases.
The Gilead Business Services center in Raleigh's Research Triangle
region will be home to some of the company's critical shared
service teams in North America, including Information Technology,
Global Financial Solutions, HR Operations and Procurement Services
Desk. These functions provide the necessary support to ensure
Gilead's business runs effectively and efficiently. The center will
also be a catalyst for standardization of processes, digital
transformation and technology optimization. The Associate Director,
Gilead ERP Transformation Organizational Change Management will
report to the Director of ERP Transformation OCM under the CIO
Chief of Staff. Gilead is undertaking a massive transformation
initiative to move from Oracle to SAP S/4 HANA for Enterprise
Resource Planning (ERP). This role will focus on the people side of
change, including changes to business processes, systems, and
technology and execute on change management activities for the ERP
transformation program. The primary responsibility will be to
maximize employee adoption and usage and minimize resistance by
implementing change management plans, activities and deliverables.
This role will work to drive faster adoption, higher ultimate
utilization of and proficiency with the changes that impact
employees, as well as enable improvements to increase benefit
realization, value creation, ROI, and the achievement of results
and outcomes. Essential Duties and Job Functions Plan and execute
OCM activities to address changes in business processes,
organizational structure, and culture related to replacement of
legacy systems with modern technologies. Craft communications that
provide awareness and motivate users to transform the way they
work. Develop All Hands and Town Hall presentation materials and
work to put complex information into layman's terms. Support
executive communications and ghostwrite campaigns and emails.
Oversee graphic designer's work and product compelling content and
campaigns. Maintain the program's website including making updates,
maintaining information, and refreshing content as needed Maintain
distribution lists and ensure that campaigns are reaching the right
audience Measure communication impact, maintain statistics tracker,
and find ways to increase readership Develop and execute training
plans in alignment with IT Training (including documentation of
skill gaps, creation of Instructor Lead Training deck and
demonstrations, execution of train the trainer activities, story
boarding for computer-based training, etc.) Coordinate training and
mentoring design and delivery for varying audience types. Leverage
existing (or manage new) Change Champion groups to gather success
stories. Create and manage measurement systems to track adoption,
utilization, and proficiency of users. Report on effectiveness of
OCM activities and user satisfaction Conduct readiness and
resistance assessments using surveys, interviews, focus groups, or
other methods; evaluate and summarize findings for executive
management and steering teams. Identify potential areas of
resistance to prepare risk mitigation tactics and resistance
mitigation approaches. Work with IT Management and Business
Engagement to understand change impacts and affected users related
to the transformation. Complete End User Assessments to determine
the degree of audience impact. Craft communications that provide
awareness and motivate users to transform the way they work.
Execute training plans in alignment with IT Training (including
documentation of skill gaps, creation of Instructor Lead Training
deck and demonstrations, execution of train the trainer activities,
story boarding for computer-based training, etc.) Assist IT support
teams, by contributing to and reviewing knowledge base articles,
end-user manuals, outage notifications, etc. Review Help Desk
tickets and feedback from local site support to gain insight into
end-user pain points. Leverage existing (or manage new) Change
Champion groups gather success stories. Create and manage
measurement systems to track adoption, utilization, and proficiency
of users. Report on effectiveness of OCM activities and user
satisfaction Basic Qualifications: Associates Degree and Twelve
Years Experience OR Bachelor's Degree and Ten Years' Experience OR
Masters' Degree and Eight Years' Experience OR PhD and Two Years'
Experience Preferred Qualifications: Hands on experience in
experience in change management work Intellectual curiosity and the
ability to quickly learn Expertise in engaging individuals, teams,
leadership to effectively catalyze and influence change Excellent
written, verbal, and presentation skills and strong ability to
understand and explain complex information in layman's terms Strong
organizational and project management skills Able to understand and
clarify business/project goals to translate those goals into
actionable OCM strategies Strong ability to articulate the big
picture with or without details and work in ambiguous situations
Ability to simplify complex, technical concepts and make them
human, relatable, and visual Comfort working at a fast pace and
with ambiguity Self-motivated individual, highly collaborative and
great attitude
For jobs in the United States: As an equal opportunity employer,
Gilead Sciences Inc. is committed to a diverse workforce.
Employment decisions regarding recruitment and selection will be
made without discrimination based on race, color, religion,
national origin, gender, age, sexual orientation, physical or
mental disability,--genetic information or characteristic, gender
identity and expression, veteran status, or other non-job related
characteristics or other prohibited grounds specified in applicable
federal, state and local laws. In order to ensure reasonable
accommodation for individuals protected by Section 503 of the
Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment
Act of 1974, and Title I of the Americans with Disabilities Act of
1990, applicants who require accommodation in the job application
process may contact-- careers@gilead.com-- for assistance. For more
information about equal employment opportunity protections, please
view the--'EEO is the Law' --poster. Our environment respects
individual differences and recognizes each employee as an integral
member of our company. Our workforce reflects these values and
celebrates the individuals who make up our growing team. Gilead
provides a work environment free of harassment and prohibited
conduct. We promote and support individual differences and
diversity of thoughts and opinion.
For Current Gilead Employees and Contractors: Gilead Sciences, Inc.
is a biopharmaceutical company that has pursued and achieved
breakthroughs in medicine for more than three decades, with the
goal of creating a healthier world for all people. The company is
committed to advancing innovative medicines to prevent and treat
life-threatening diseases, including HIV, viral hepatitis and
cancer. Gilead operates in more than 35 countries worldwide, with
headquarters in Foster City, California. Suggested Jobs Director,
ERP Transformation Organizational Change Management Manager, ERP
Transformation Organizational Change Management Associate Director,
IT Communications and Organizational Change Management Lead
(Internal IT) Manager, ERP Transformation OCM Director, IT
Organizational Change Management Lead (Employee Experience)
Keywords: Gilead Sciences, Inc., Raleigh , Associate Director, ERP Transformation Organizational Change, Executive , Raleigh, North Carolina
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