Vice President, Member Experience (CAHPS/HOS

Company: Centene Corporation
Location: Raleigh
Posted on: February 23, 2021

Job Description:

Vice President, Member Experience (CAHPS/HOS) Category Administrative & Operations support Location Clayton, Missouri, US Full-time Job Id 1211116 Centene Corporation Position Purpose: Lead and direct the development, implementation and management oversight of Consumer Assessment of Healthcare Providers & System (CAHPS), Health Outcomes Survey (HOS) and Member Experience programs and improvement initiatives.

• Oversee aspects of the company CAHPS/HOS improvement strategy including the impact on the consumer experience.
  
• Direct quality measures portfolio management for all products through development and execution of best practices towards achieving improved CAHPS/HOS results and consumer experience.
  
• Serve as subject matter expert in survey development and methodology.
  
• Define business requirements and strategies for data capture.
  
• Perform root cause analysis, failure mode, and effective analysis and identify opportunities to mitigate future risks.
  
• Plan and direct Enterprise programs, and initiatives related to CAHPS/HOS and impact on quality ratings systems, Medicaid pay for performance.
• I dentify cross functional business unit, Market and Product strengths, weaknesses, opportunities and threats Education/Experience: Bachelor's degree in Business Administrations or related field. Master's degree preferred.
  • 10+ years of Customer service and membership experience, Previous experience in matrix environment.
  • General knowledge of CAHPS, NCQA and/or QRS standards.Experience with quality rating systems, Medicare products, Medicare Stars, and Marketplace products.
    
    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Get tailored job recommendations based on your interests. Category Business Dev & Sales Location Atlanta, Georgia, US Category Corporate & Professional services Category Administrative & Operations support Location Chesterfield, Missouri, US Transforming the health of the community, one person at a time. HEALTHCARE IS BEST DELIVERED LOCALLY Our local approach allows us to help members access high-quality, culturally sensitive healthcare services. LOCAL COMMUNITY INVOLVEMENT IS KEY We invest in local communities and the lives of our members in as many ways as we can. Stay safe from recruitment fraud! The only way to apply for a position at Centene is via our careers website. Learn how to protect yourself from recruitment fraud.

Keywords: Centene Corporation, Raleigh , Vice President, Member Experience (CAHPS/HOS, Executive , Raleigh, North Carolina