VP Card Services

Company: Coastal Credit Union
Location: Raleigh
Posted on: February 22, 2021

Job Description:

Your impact: As the VP Card Services, you'll have the opportunity to use your analytical, leadership, and management talents as you oversee our credit and debit card servicing; reduce and/or mitigate card fraud; identify and create potential new card services; and develop process improvements and efficiencies to ensure excellent member service. Your creativity talent will be utilized to develop and promote sales strategies to increase card market share and grow our debit and credit card portfolios. The contributions you can anticipate making: Leading division results and goals by: Establishing performance standards and plans for the card services and card product area. Recommending and implementing strategies to balance growth, risk, and return. Monitoring programs to ensure quality and key performance factors are being achieved. Assisting in the implementation of Coastal's strategic plans for the department. Assessing service effectiveness and making recommendations accordingly. Recommending new card products and services as well as adjustments to existing programs. Increasing the penetration numbers of the existing Coastal membership. Conducting product, trend, and market analyses to ensure our card products are competitive and profitable. Coordinating with internal business partners to ensure products are presented in the most efficient and cost-effective way possible. Presenting proposals for your recommended changes and coordinating implementation. Accomplishing annual planned projects. Providing exceptional customer service by: Monitoring service to ensure we are providing professional, courteous customer experiences. Managing vendor relationships to ensure capabilities are being fully utilized. Building rapport with vendors and managing the relationships to ensure optimal service. Aligning resources to ensure consistent service levels. Ensuring your staff has the knowledge and tools needed to perform well. Developing team by: Identifying each of your team member's talents and helping them do more of their best work. Scheduling one-on-one meetings with each team member on a regular basis. Conducting stay interviews and performance pulses on a regular basis. Building a culture that embodies the five Coastal values. Cross-training to ensure optimal coverage. Optimizing staff and processes. Ensuring your staff has the knowledge and tools needed to perform well. Successfully recruiting additional staff as needed. Ensuring the card services team is operating in full compliance with all applicable policies, regulations, and laws. Understanding applicable credit policies, industry regulations and requisite impact of those. governance items to prospective new products or initiatives. Remaining current on the latest fraud trends. Mitigating fraud measures by deploying tactics to protect members and credit union from losses. Ensuring that proper controls are in place to identify errors and fraudulent activities in a timely manner and minimize negative consequences. Participating in audits and exams. Resolving audit and exam findings. Ensuring the BCP preparedness of your staff. Controlling expenses and unit costs by: Building strong third-party vendor relationships in order to optimize our service and contract Terms. Participating in the budget-planning process with specific accountability for the budgets and planning of the card services area. To be successful in this role, you will be: A high achiever who thrives on the opportunity to lead a team successfully toward measurable goals A person who derives satisfaction from influencing and motivating others, building rapport, and creating an atmosphere where collaboration as well as individual strengths can thrive Someone who thrives on the opportunity to compile and analyze data, see patterns, and use those findings to evaluate effectiveness, developing innovative solutions, and predict future trends An individual who enjoys being the decision maker in demanding situations. Someone who thrives on keeping up with knowledge and innovations in their field Someone who enjoys listening to the findings others present and then using their expertise to make recommendations for process improvement and optimization Interested? Here's what we need to see on your resume: Experience: At least ten years of experience working operational units in a financial services organization At least eight years of experience with credit and debit card portfolios At least five years of operations management experience Experience managing third-party vendor relationships Experience applying credit and risk principles toward business goals Education: High school diploma or equivalent. Related bachelor's degree preferred Deadline for Application: All resumes must be received on or before 3/2/2021 Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at 919-800-4775 or slepanto@coastal24.com . Request for reasonable accommodation will be considered on a case by case basis. VEVRAA Federal Contractor Minority/Female/Disability/Veterans Apply Now * Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?

Keywords: Coastal Credit Union, Raleigh , VP Card Services, Executive , Raleigh, North Carolina