Vice President, Member Experience (CAHPS/HOS)

Company: CTI Education Group
Location: Raleigh
Posted on: February 22, 2021

Job Description:

Job Description - Vice President, Member Experience (CAHPS/HOS) (1211116) Vice President, Member Experience (CAHPS/HOS) Position Purpose: Lead and direct the development, implementation and management oversight of Consumer Assessment of Healthcare Providers & System (CAHPS), Health Outcomes Survey (HOS) and Member Experience programs and improvement initiatives.

• Oversee aspects of the company CAHPS/HOS improvement strategy including the impact on the consumer experience.
  
• Direct quality measures portfolio management for all products through development and execution of best practices towards achieving improved CAHPS/HOS results and consumer experience.
  
• Serve as subject matter expert in survey development and methodology.
  
• Define business requirements and strategies for data capture.
  
• Perform root cause analysis, failure mode, and effective analysis and identify opportunities to mitigate future risks.
  
• Plan and direct Enterprise programs, and initiatives related to CAHPS/HOS and impact on quality ratings systems, Medicaid pay for performance.
• I dentify cross functional business unit, Market and Product strengths, weaknesses, opportunities and threats Education/Experience: Bachelor's degree in Business Administrations or related field. Master's degree preferred. 10+ years of Customer service and membership experience, Previous experience in matrix environment. General knowledge of CAHPS, NCQA and/or QRS standards.Experience with quality rating systems, Medicare products, Medicare Stars, and Marketplace products.
  
  Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Job Health Insurance Operations Primary Location USA-Missouri-Clayton Organization Corporate Schedule Full-time Transforming the health of the community, one person at a time HEALTHCARE IS BEST DELIVERED LOCALLY Our local approach allows us to help members access high-quality, culturally sensitive healthcare services. LOCAL COMMUNITY INVOLVEMENT IS KEY We invest in local communities and the lives of our members in as many ways as we can. Stay safe from recruitment fraud! the only way to apply for a position at Centene is via our carrers website. from recruitment fraud.Learn how to protect yourself

Keywords: CTI Education Group, Raleigh , Vice President, Member Experience (CAHPS/HOS), Executive , Raleigh, North Carolina