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Director, CEE Partner Engagement

Company: Red Hat
Location: Raleigh
Posted on: February 22, 2021

Job Description:

Red Hat Jobs - Director, CEE Partner Engagement in Raleigh - Careers at Raleigh Skip Branding Skip to content

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                • Privacy statement - Terms of use - All policies and guidelines - Recruitment fraud Red Hat Jobs - Director, CEE Partner Engagement in Raleigh - Careers at Raleigh Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Returning applicants, log in here Director, CEE Partner Engagement Posting Location : Location Raleigh Posting date 2 days ago (2/16/2021 12:43 PM) Job ID 85079 Job summary The Red Hat Customer Experience and Engagement (CEE) team is looking for a Director of Partner Engagement to join us. In this role, you will lead the engagement of our strategic partner relationships and develop and deliver strategy for providing technical support to and in collaboration with global partners. You'll need to be a passionate, highly collaborative, expert-level communicator and leader to help cultivate this critical function and achieve success.--The role requires a balance of analytical thinking and practical leadership capabilities to develop our existing partner relationships and to scale the partner experience team as it grows to support the needs of our expanding partner programs. The Red Hat headquarters in Raleigh, NC is the preferred location for the role; however, well-qualified, home-based applicants in North America and Europe will also be considered. Primary job responsibilities
                  • Create a vision, strategy, and procedures for the Global Partner Engagement team
                  • Collaborate closely with the sales organization's Global Partner team, Red Hat's products and technologies teams, and across CEE
                  • Coach, mentor, and provide direction to the next level management to guide overall accountability and performance improvements
                  • Assist with talent acquisition and onboarding of new team members
                  • Guide global operational consistency, while maintaining regional partner specific requirements and variances
                  • Collaborate with CEE leadership, regional managers, and support managers, to ensure alignment between Partner Engagement and global technical support team
                  • Support CEE-wide continuous quality and process improvement projects
                  • Develop partnerships with peers in Red Hat's business units and sales organization and develop active account plans for our most strategic partners
                  • Innovate the partner support and success portfolio to bring new offerings to meet the changing needs of Red Hat's strategic partners Required skills
                    • 10+ years of experience leading partner engagement and experience teams or strategic alliance organizations with proven results initiating and developing successful partnerships
                    • 4+ years of experience in a customer or partner focused managerial position
                    • Experience in people management and developing and maintaining high performing teams while providing current, direct, and actionable feedback
                    • Excel in delivering, establishing priorities, and meeting swift deadlines in a fast-paced, rapidly changing, and demanding environment
                    • Detail-oriented, organized, and data-driven with demonstrated ability to help teams meet and exceed performance objectives
                    • Ability to collaborate effectively with associates from diverse cultural backgrounds and the flexibility to work with a widely distributed and remote team
                    • Familiarity with open source software and open source as a business model
                    • Knowledge of Red Hat's product portfolio and subscription business model
                    • Excellent technical understanding of foundational cloud technologies
                    • Bachelor's degree in computer science, computer engineering, or a technology-related discipline
                    • Background in technical support delivery is a big plus About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Benefits
                      • Comprehensive medical, dental, and vision coverage
                      • Flexible Spending Account - healthcare and dependent care
                      • Health Savings Account - high deductible medical plan
                      • Retirement 401(k) with employer match
                      • Paid time off and holidays
                      • Paid parental leave plans for all new parents
                      • Leave benefits including disability, paid family medical leave, and paid military leave
                      • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!--Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.--
                        Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
                        Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Interested in this job? Apply Apply Share Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading...

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