Sr. Director, Global Learning & Development

Company: Bandwidth Recruitment
Location: Raleigh
Posted on: February 22, 2021

Job Description:

Apply Now Sr. Director, Global Learning & Development at Bandwidth Raleigh, NC Who We Are: Bandwidth lives for innovation! Our technology powers brands like Google, Microsoft, GoDaddy, Arlo, Netgear, Zoom, Rover and more of the most exciting leaders in technology. Our intelligent voice, messaging, 9-1-1 access, and phone number services- all backed by Bandwidth's own nationwide, all-IP voice network-allow us to power the way people communicate, connect, and do business. At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: At Bandwidth, continuous learning & development are a critical part of enabling our bandmates to grow in their careers and the meaningful work they do here. We are committed to ensuring that we offer a comprehensive set of Learning and Development opportunities as part of our Whole Person Promise. The Sr. Director of Global Learning and Development leads Bandwidth's talent management, driving business outcomes through learning programs. Reporting directly to the CPO, the Sr . Director of Global Learning & Development will support global leaders continually assessing learning needs across Bandwidth, evolving development strategies, creating and delivering proprietary learning content and increasing the power of their delivery. The focus of this role is on team member success and ensuring that development opportunities support and align with Bandwidth's definition of mission success. The Sr. Director is responsible for the strategy, deployment and continual improvement of the talent development cycle for Bandwidth. This leadership role includes a great deal of hands-on work and personal facilitation in addition to the strategic and creative opportunities provided within the scope of the role. This role is essential to the vitality and vigor of the company's Mission-First culture that is focused on serving others and achieving a high level of personal contribution to the company's global mission. Unique to this role is its direct influence in nurturing a learning community in partnership with others leaders and front-line programs that are embedded in the operations. Additionally, our digital media team is fully integrated with People Services. For a creative and forward-thinking Learning and Development leader, these are rich services for supporting the mission both in content development for curriculum and for evangelizing the mission. What You'll Do:

• Partners with the Chief People Officer to build global learning programs that fortify the culture, increase individual capabilities and enhance productivity under our "mission-first" and "serve others" philosophy.
• Work with senior leadership to nurture a learning community and develop solutions and implement business objectives using talent management programs. Incorporate Bandwidth's strategic goals and objectives to design learning programs which help Bandmates crush their missions in each region.
• Develop and establish talent assessment and management strategies, customizing the slate of offerings to Bandwidth's philosophy on development and meaningful work.
• Ensure company-wide adoption of talent development, management, and assessment programs under a unique "No averages", "personal excellence"-focused programming and rewards based upon contributions and not entitlements.
• Establish analytics and metrics to measure program performance and improve talent management strategies. Monitor effectiveness of training programs and make necessary changes to enhance overall effectiveness of programs.
• Effectively lead, mentor and grow a global team of professional training professionals. Ensure the effective planning, coordination and completion of all training and development programs in each region.
• Build effective and positive working relationships with all global leaders within Bandwidth to continue to foster a learning culture throughout the organization.
• Leads the global Sales Training function overseeing vendors and internal sales training facilitators.
• Develops and delivers our robust and vigorous on-boarding program for new Bandmates and organizes and oversees the weekly cadence and quality of content and internal experts presenting.
• Responsible for the selection, administration and development of all learning management systems, including the Learning Management System (currently Udemy) and the Performance Management System (currently Workday). What You Need:
  • 7+ years experience in a Global L&D role with a minimum of 3 years managing a Learning and Development Team. Sales training leadership is a plus.
  • Bachelor's degree in Business, Learning/Org Development, or related field
  • Deep familiarity with best practices in creating and facilitating adult education and corporate training, including sales training and technical training
  • Capable and confident communicator with very strong personal presence
  • Demonstrated success in collaborating, influencing, and persuading
  • Real passion for people development both professionally and personally
  • Extensive experience with instructional design, program development and facilitation, organizational design, and organizational advising. Certifications in MBTI, Disc or other assessments plus Crucial Conversations and similar training experience a plus.
  • Ability to understand strategic organizational issues and influence change
  • Proven agility in a constantly changing environment and ability to nurture strong relationships
  • Ability to analyze data, understand trends, and develop recommendations for action based on the analysis
  • Strong advising, coaching, and facilitation skills
  • The highest level of integrity and management of confidential information
  • Ability and desire to work strategically as well as hands-on, especially for sharing facilitation responsibilities with Business Partners and L&D training staff for delivery of Bandwidth's proprietary programs. The Whole Person Promise: We make a "Whole Person" promise to our team. You can have both meaningful work PLUS a full life at Bandwidth. We focus on accomplishing our mission as "whole people." That means we take care of our people-in body, mind, and spirit.--
    • Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability. Corporate chaplains, EAP and 401K match.
    • Fitness: 90-minute fitness lunch with a paid gym membership with shuttle service available for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues. Nutritionist and personal trainer on-site.
    • Volunteer : We have a program dedicated to providing volunteer opportunities to employees, Bandwidthcares. Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa, F1 visa, etc.) --*
      Are you willing to relocate? --*
      How did you hear about this position?
      LinkedIn Profile
      I'd like to receive interview text reminders and alerts (SMS/MMS) from Bandwidth. Message and data rates may apply. --*
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Keywords: Bandwidth Recruitment, Raleigh , Sr. Director, Global Learning & Development, Executive , Raleigh, North Carolina