Training and Outreach Manager
Company: Maximus
Location: Raleigh
Posted on: January 12, 2021
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Job Description:
Job Description Summary-The Training and Outreach Manager
supports projects within Maximus's Clinical Services Division,
which performs a wide array of clinical assessment services for
individuals with physical and/or mental disabilities seeking
Medicaid-funded services and supports. The Training and Outreach
Manager provides management and execution of training and outreach
materials (PowerPoints, resources, forms, live and webinar
trainings) for internal and external stakeholders, performing
research and analyzing efforts to create and implement a
comprehensive training program. This position also assists in
gathering and reporting on performance results, maintaining and
organizing departmental documents, and working in collaboration
with other departments to ensure outreach activities are developed
and delivered effectively and efficiently. Some travel for onsite
training with external stakeholders may be required.ESSENTIAL
FUNCTIONS1. Designs, develops and implements training curriculum
and supporting materials.2. Develop training schedules based on the
evaluation of the need for new staff.3. Develop and deliver
training through input and communication with the client and
Project Director.4. Ensure Operations teams are provided with
updated knowledge required for the project, which includes
management of changes to scope and direction.5. Communicate
operating policies and procedures and ensure compliance with
contractual agreement.6. Arrange staff training on a regular and
ongoing basis regarding telephone protocols and project information
obtained through quality assurance monitoring.7. Performs other
duties, as necessary or assigned by the Program
Director.ACCOUNTABILITY* Accountable for meeting all established
training and outreach goals for the projectJOB
REQUIREMENTSKnowledge, Skills & Abilities* Ability to lead and
drive effective training and outreach* Ability to work effectively
in a "hands-on" management role* Outstanding work ethic, integrity,
and value system* Excellent written and verbal communication
skills* Ability to perform all job duties in compliance with Person
First standards, HIPAA guidelines, and company confidentiality
policies* Ability to multitask effectively while performing job
duties, including ability to prioritize tasks and ensuring all
voice mail and email messages are returned expeditiously* Excellent
organizational skills* Excellent negotiation and interpersonal
skills, including ability to use effective diplomacy in dealing
with senior business leaders and other business parties* Ability to
work independently with minimal day-to-day supervision* Ability to
interact professionally and collegially with referral sources
(hospital & nursing home staff, physicians, social service workers,
etc.), state contract officers, and coworkers* Advanced skill with
word processing, spreadsheet, presentation, and publishing software
(Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly
preferred)EducationThe job requires successful completion of a
Bachelor's degree in Education, Communications, English, or related
field. Directly related work experience can be substituted for the
required college degree on a year-for-year basis.ExperienceThe job
requires five (5) or more years of experience in professional
training setting. Essential Duties and Responsibilities: - Manage
collaboration with stakeholders to perform needs analysis, develop
learning objectives and design deliverables that meet the business
needs and organizational quality standards.- Create and organize
training sessions, and deliver instructor led training programs as
needed to achieve business outcomes and effective transfer of
learning in the workplace.- Forge relationships with internal and
external stakeholders to ensure that both tactical and strategic
goals and outcomes are met.- Develop and implement training
programs and materials to ensure business requirements are met for
effective operation programs such as marketplace, customer service
skills, systems, mailroom, back office, certified assistor training
and healthcare laws and regulations.- Complete hiring and
performance management processes to support a high performing
training team.- Provide confidential coaching/facilitation and work
closely with all levels of operation staff to ensure the integrity
of the program and provides highly skilled feedback on operations
staff performance in scheduled training and informal skills based
coaching.- Ensure Training Specialists and Operations staff are
provided with up-to-date knowledge of project related updates,
processes, and procedures.- Lead the design development, and manage
training sessions, and schedule with the Training Director based on
the evaluation of the needs of staff and new hires in coordination
with management. - Develop a means of measuring the effectiveness
of training programs developed or administered through evaluation,
testing, and assessment of program outcomes.- Review, evaluate, and
modify existing and proposed programs.- Act in collaboration with
Training Director as client interface for all training related
functions.- Develop assessments to measure and assess effectiveness
of the curriculum and learner performance in the workplace,
integrating results into new and existing course curriculum.-
Maintain a library of training aids.- Responsible for adhering to
established safety standards.- Must be able to remain in a
stationary position for an extended period of time.- Able to
occasionally lift, carry, or otherwise move items weighing up to 25
pounds. - Work is constantly performed in an office environment.-
Perform other duties as assigned by management.Minimum
Requirements: - Manage, perhaps through subordinate supervisors,
the coordination of the activities of a section or department with
responsibility for results, including costs, methods and staffing.-
In some instances this manager may be responsible for a functional
area and not have any subordinate employees.- Work on issues of
diverse scope where analysis of situation or data requires
evaluation of a variety of factors, including an understanding of
current business trends.- Follow processes and operational policies
in selecting methods and techniques for obtaining solutions.- Act
as advisor to subordinate(s) to meet schedules and/or resolve
problems.- Develop and administer schedules, performance
requirements; may have budget responsibilities.- Frequent
interaction with subordinate employees, customers, and/or
functional peer group managers, normally involving matters between
functional areas, other company divisions or units, or customers
and the company.- Often must lead a cooperative effort among
members of a project team.- Receive assignments in the form of
objectives and determine how to use resources to meet schedules and
goals.- Provide guidance to subordinates within the latitude of
established company policies.- Recommend changes to policies and
establish procedures that affect immediate organization(s). MAXIMUS
Introduction Since 1975, MAXIMUS has operated under its founding
mission of Helping Government Serve the People, enabling citizens
around the globe to successfully engage with their governments at
all levels and across a variety of health and human services
programs. MAXIMUS delivers innovative business process management
and technology solutions that contribute to improved outcomes for
citizens and higher levels of productivity, accuracy,
accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud
partner to government agencies in the United States, Australia,
Canada, Saudi Arabia, Singapore and the United Kingdom. For more
information, visit https://www.maximus.com. EEO Statement: Active
military service members, their spouses, and veteran candidates
often embody the core competencies MAXIMUS deems essential, and
bring a resiliency and dependability that greatly enhances our
workforce. We recognize your unique skills and experiences, and
want to provide you with a career path that allows you to continue
making a difference for our country. We're proud of our connections
to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior
service, are a retired veteran or a member of the National Guard or
Reserves, or a spouse of an active military service member, we have
challenging and rewarding career opportunities available for you. A
committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status or disabled status.
Keywords: Maximus, Raleigh , Training and Outreach Manager, Executive , Raleigh, North Carolina
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