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Senior IT Program Manager

Company: Arch Capital Group
Location: Raleigh
Posted on: January 12, 2021

Job Description:

The PositionWe are seeking a skilled and motivated Senior IT Program Manager to join our Arch Managed Infrastructure Services (AMIS) team in Raleigh, NC. In this role, you will manage critical initiatives for multiple, internal business units. Program management responsibilities include the coordination and completion of projects on time, in scope, and within budget. Governance responsibilities include tracking and reporting performance metrics; assisting with audit and compliance requests; and managing vendor agreements, contracts, and SOW---s. Plan and track project and team financials and perform capacity and availability assessments. The successful candidate will have outstanding verbal and written communication skills, be highly organized, possess strong analytical skills, and be proficient at overall team management. Job ResponsibilitiesManage infrastructure projects to ensure that they are delivered on-time, within scope, and within budget Collaborate with technical resources to develop or update project plans with information such as project scope, objectives, work breakdown, milestone dates, and resource availability and allocation Monitor and track project milestones, deliverables, and overall progress by using appropriate tools and techniques Manage changes to project scope, schedule, and costs; perform issue and risk management to minimize the impact on projects Use enterprise tools such as Service Now and Jira to track and report performance metrics Lead audits such as SOC 2 and manage compliance requests from internal business units Manage vendor agreements and contracts and develop SOW---s Develop budgets and plan and track project and team financials Perform capacity and availability assessments Implement process improvements to improve the Governance functionRequired Skills/ExperienceMinimum of 10 years of progressive experience specific to IT project management or governanceHighly proficient in project management core competencies such as scope, time, budget, risk, quality, integration, stakeholder, and resource management Excellent facilitation skills with the ability to communicate effectively with both individuals and groups Organized and detail-oriented self-starter with the ability to work independently and unsupervised Ability to develop and sustain strong working relationships across all levels of the organization Very strong analytical skills and proficiency in Microsoft Office Strong working knowledge of IT governance standards and compliance including ITIL, PCI, and SOC Hands-on experience developing and managing OpEx and CapEx budgets in excess of 10M Proficiency in building spreadsheet models for capacity and availability assessmentsWorking knowledge of Agile methodologiesDesired Skills/ExperienceExperience in regulated industries, particularly financial services or insuranceExperience managing large information technology projects at the enterprise level Ability to multi-task, meet project-specific deadlines, work in a team, and produce results independently Strong working knowledge of business and management principles, strategic planning, resource allocation, and coordination of people and resourcesExcellent client-facing and internal communication skills, both verbal and written Proficient at leading technical employees without direct supervision responsibility EducationBachelor---s degree in Information Systems, Business, or related field, preferredThe CompanyArch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis. Arch Capital Services LLC provides support and expertise to entities across ACGL to help them operate effectively and efficiently. Arch is committed to helping its associates create what---s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.Job SummaryJob ID: 2020-3961Business Segment: Corporate of Openings: 1Category: Information Technology

Keywords: Arch Capital Group, Raleigh , Senior IT Program Manager, Executive , Raleigh, North Carolina

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