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Senior Project Manager - REMOTE

Company: Medable
Location: Raleigh
Posted on: November 22, 2020

Job Description:

Job Description * Successfully managemultiple complex clinical trial study projects and high visibility clients, consistently delivering the highest quality software & services with on-time delivery * Drives continuous improvement efforts associated with process, documentation, systems & more * Adept at advising others on handling, managing, and mitigating the most complex issues and concerns that might arise from a customer * Track record of growing other Project Coordinators and Project Managers into higher levels of performance and demonstrated success * Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones * Serves as a trusted and effective partner for the client, building and maintaining strong partnerships at the company level between Medable and its partner * Effectively manage all aspects of client digital clinical trial projects inclusive of scope, timelines & budget * Lead regular client project meetings and effectively communicate & manage project plans, scope, project risks, mitigation strategies and contingency plans to ensure transparency throughout the delivery process * In collaboration with internal and client teams, effectively lead the design, configuration, implementation, execution and close out of client projects. * Lead the gathering and definition of project requirements and ensure associated documentation is complete and accurate and effectively managed through the project life cycle. * Work closely with digital programming team to ensure project scope & requirements are clear & complete while supporting the configuration & development of digital systems for client projects. * Effectively deliver digital system demonstrations to client teams in support of design, system testing & system training. * Lead team in the presentation of study services & training on study specific systems at investigator meetings * Support the mentorship & training of new team members * Contribute to applicable continuous improvement efforts associated to process, documentation, systems & more * Lead project implementations and product configurations for client accounts * Develop and maintain strong customer relationships * Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction * Create and manage detailed project plans to ensure deliverables are complete on time * Effectively prioritizes own and workload of self and other team members * Has in-depth understanding and knowledge of Medables software and the use cases of Medables solution in the market * Help customers plan and identify the best ways to utilize the software * Share knowledge, experience, and information about the industry to other team members * Educate customers on the capabilities of the software * Proactively identifies and addresses issues or risks * Visible and vocal leader for Medable, in Customer Success, across the entire company, and in front of all customers * Works closely withcross-functional teams to create programs and improve existing programs

Keywords: Medable, Raleigh , Senior Project Manager - REMOTE, Executive , Raleigh, North Carolina

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