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Manager, Client Engagement

Company: Omnicell
Location: Raleigh
Posted on: November 22, 2020

Job Description:

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patientsone where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell! Manager Client Engagement (Sales) The success of any company selling complex population health solutions and services within health care comes down to its ability to navigate and win Major Independent, Chain, LTC pharmacy opportunities. Once won, creating enduring strategic relationships with existing customers is critical for Omnicell to achieve its long-term objectives It is essential that Omnicell aggressively pursue each population health solutions opportunity with the leadership of our most talented personnel. The Manager, Client Engagement works in conjunction with division leadership in Field Sales, Operations, Service, and with corporate resources in Finance, Legal and Marketing to manage a team pursuing the portfolio expansion within Omnicell's most strategic accounts. This role will also manage the engagement within a subset of existing population health solutions customers to assure alignment of Omnicell's goals with our customers' Key Performance Indicators. This role reports to the Senior Manager Client Engagement for EnlivenHealth. Responsibilities - Manage a national team of Partner Relationship Managers and Partner Relationship Associates. - Develop the master strategy to provide support to existing customers and ensure strategy is - Ensure that each customer had documented long-term account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers, and insights into account. - Drive the attainment of customer satisfaction indicators such as the customer specific KPIs related to service level, financial objectives, quality, and reliability. Ensure alignment and attainment of customer objectives - Develop executive relationships with key leaders and influencers at account headquarters and serve as point of issue escalation. - Regularly assess employee performance, progress, and alignment with division goals, impact, and areas for improvement - Partner closely with divisional leadership to ensure alignment and accountability - Establish long-term business relationships with existing customers. - Structure and negotiate contracts - Determine pricing, discounts and customized value-adds - Expand footprint of Omnicell solutions in existing accounts - Develop and implement Pharmacy long term selling strategies, determine appropriate deal structures and value propositions to best position Omnicell - Collaborate with internal stakeholders on key projects and initiatives to refine company strategy around increasing penetration - Lead special projects as identified and approved by senior leadership Required Knowledge And Skills - Strong understanding of Population Health market. Strong track record of effectively selling to top-level executives in pharmacies. - Demonstrated knowledge of contracting and contract negotiations - Strong understanding of Pharmacy industry - Exceptional team building skills - Exceptional Challenger, Consultative Selling and training skills - Excellent communication skills (written, verbal, presentation) Basic Qualifications - Associates degree or any other Business-related discipline - 2 or more years of sales experience - 1+ years of experience in managing teams. - 2+ years of experience working within Pharmacies in an assigned Territory and sales consulting. - 2+ years of experience with negotiations and contracting Work Conditions - Medium to Heavy Travel (50%+) Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Share

Keywords: Omnicell, Raleigh , Manager, Client Engagement, Executive , Raleigh, North Carolina

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