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Senior Project Manager, Client Implementation

Company: TierPoint, LLC
Location: Raleigh
Posted on: October 17, 2020

Job Description:

The Sr. Project Manager - Client Implementation is responsible for the delivery of multiple on-going Client Provisioning orders. This includes client interaction and communication. Responsibility of timeline, critical task management, coordination across multiple groups both technical and non-technical, and a focus on resolving project related issues.

  • Provides quality internal and external customer service surrounding the Company values.
  • Manage a workload of 30 to 45 small to medium sized Migration, Colocation, Public Cloud, Managed Services projects at one time.
  • Oversees technical and managerial aspects of new client implementations, existing client upgrades.
  • Responsible (Owner) for timely project completion, issue identification / resolution, and customer delivery.
  • Ensures clients clearly understand status of project throughout all phases; including completed tasks, pending deliverables, and outstanding items.
  • Drives internal and external resources to ensure client and company objectives are met.
  • Escalates when they are in jeopardy.
  • Performs daily project tracking including resource management and workflow supervision of multiple projects in Project Insight.
  • Keeps accurate notes from meetings.
  • Collects and records installation documentation including customer set-up documents and configuration related information.
  • Creates and executes project work plans and revises when appropriate to meet changing needs and requirements.
  • Reviews deliverables prepared by team before forwarding to the clients.
  • Effectively applies TierPoint's methodology and enforces project standards.
  • Facilitates internal team and customer meetings effectively.
  • Holds regular status meetings with project team.
  • Suggests improvement to internal processes along with possible solutions to be more efficient.
  • Complies with and helps to enforce standard policies and procedures.
  • Effectively interfaces with Business Operations organization for billing and contractual tasks.
    • Minimum of 10 + years progressive IT project management experience.
    • Minimum of 10 + years direct externally facing customer implementation experience.
    • Strong IT project management skills with excellent customer service skills.
    • Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information.
    • Must possess initiative with strong analytical and problem solving skills.
    • Strong familiarity with project management tools and methodologies.
    • Strong analytical and decision making skills.
    • Strong verbal and written communications skills.
    • Experience in communicating project successes and challenges equally.
    • Strong interpersonal, organization, and planning skills.
    • Ability to develop project plans and recognize interdependencies in tasks
    • Ability to effectively communicate with internal and external customers.
    • Ability to manage dedicated and indirect resources through completion of tasks.
    • Must possess excellent MS Office skills especially Project and Excel.
    • Must display great attention to detail.
    • Ability to drive a group of assigned projects toward completion simultaneously.
    • Comfortable making presentations and facilitating meetings.
    • Experience supporting projects based in large scale data center infrastructure environments
    • Must be comfortable working in a fast-paced dynamic environment.
    • Possess general understanding in the areas of data center and managed hosting services is a plus but, not required.
    • Possess advanced knowledge to be responsible to work on and/or assist with more complex implementations and/or problem resolution
    • Configuration experience and understanding of core networking technologies including:
      • BGP (service provider level configuration)
      • Routing and switching infrastructure from Cisco, Juniper, etc.
      • Layer 2 technologies such as Spanning Tree, STP, RSTP, etc.
      • Experience with network security technologies, advanced configuration and best practices in one or more of the below platforms:
        • Cisco ASA
        • Fortinet Fortigate
        • Palo Alto
        • Recent experience with network virtualization technologies such as virtual firewalls, virtual load balancers, MPLS VRFs, Nexus 1000V, etc.
        • Experience supporting the networking requirements for Multi-tenant environments.
        • Experience and knowledge of network monitoring/management technologies
        • SNMP, Netflow, syslog, monitoring applications, etc.
        • Network Certifications such as CCNA a plus, but not required
        • PMP certification is a plus, but not required.

Keywords: TierPoint, LLC, Raleigh , Senior Project Manager, Client Implementation, Executive , Raleigh, North Carolina

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