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Director - Application Support

Company: eFinancial Careers
Location: Raleigh
Posted on: March 28, 2020

Job Description:

Department overview Production management is a global team that delivers specialized technical support across the suite of financial market data and information services that provides financial data across Equities Products. Our service delivers detailed liquidity metrics and transparent information about pricing sources and methodologies, with flexible delivery options tailored to the needs of our clients. The application support team focuses on service availability and continuous improvement of support process through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams. Position summary We are seeking an experienced Application Support professional to join the team. The role encompasses technical application support for our applications. This person will report directly to the regional lead and work closely with the global team contributing to the sharing and learning culture with the objective of continuous improvement in our processes and elevate the quality of our support ability. Duties & accountabilities Provide technical escalation and support across Equities applications. Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for more in-depth analysis. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process and follow through to resolution. Drive and engage in disaster recovery processes for all products. Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support. Business competencies Education and experience University Graduate with Bachelor's degree in Computer Science or Computer Engineering related degree, Master's Degree is a plus 10+ years of work experience in Production Support or SRE type role Must have good knowledge of SDLC, Agile methodology and CICD processes and tools (Git, SVN) Must be knowledgeable in Linux fundamentals and scripting Must have fundamental working knowledge of SQL, relational databases and NoSQL - including database query plan analysis and monitoring Working knowledge of Amazon AWS Services (ECS, Lambda, DynamoDB, S3, Kinesis) Ability to read and debug Java code is essential Experience in Python would be a plus Ideally familiar with monitoring tools such as Data Dog, Splunk, Centreon and Monolith. Commercial awareness Knowledge of, or experience of working in the financial services industry would be a plus Excellent understanding of software systems and technology Good understanding of software support team functions and a solid understanding of the end to end application development process. A strong desire to keep up with the latest developments in related technologies Personal competencies Personal impact Confident individual who can represent the team at various levels. Excellent analytical and problem-solving skills Ability to carry out business impact analysis and prioritize tasks according to severity and importance Communication Must be a strong communicator both written and verbally in English Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Teamwork Ideal candidate is a self-starter capable of working independently as well as contribute to the team's requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations. We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work. For information please click on the following links: IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Statement Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

Keywords: eFinancial Careers, Raleigh , Director - Application Support, Executive , Raleigh, North Carolina

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