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Operational Risk Manager 4

Company: Wells Fargo Bank
Location: Raleigh
Posted on: December 5, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -- In order to receive text message invitations, your profile must include a mobile phone number designated as ------Personal Cell------ or ------Cellular------ in the contact information of your application.At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you------ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.The PVSI Internal Conduct Manager will be responsible for the development, centralized management, execution and coordination of the quality assurance process for the PVSI Allegations Intake and Research team. Additionally, this role will lead strategic projects and initiatives for PVSI Allegations Management. This is a senior manager role and will be responsible for building and managing a quality assurance team to support this process.This program will work closely with the PVSI Allegations Management Intake/Research team, Conduct Management. Conduct Risk Management, and other line of business Allegation Management teams. --Additional responsibilities include:

  • Provide input into development of the Allegations risk programs and policies in coordination with Conduct Risk Program Manager and IRM.
  • Hire and develop a diverse team of subject matter experts to ensure front line allegation management quality assurance responsibilities are fulfilled within this team consistent with the requirements developed by Enterprise IRM and other functions.
  • Manage relationships and foster a team orientation with risk and business control leaders across PVSI Control, IRM, legal, Audit and other enterprise functional teams.
  • Team leadership and development. Cultivate key team approach and partnership ethic through senior managers and their teams. Ensure team is meeting risk management objectives in line with required policies and procedures.
  • Lead Allegation Management key initiatives for PVSI
  • Drive PVSI consistency through standards, playbooks, and procedures, templates as neededLocation:The preferred location for this position is Phoenix, AZ and Charlotte, NC. Other locations that may be considered are Atlanta, GA; Des Moines, IA; Dallas, TX; Denver, CO; Minneapolis, MN; Portland, OR; Raleigh, NC; Richmond, VA; Salt Lake City, UT; San Antonio, TX; St. Louis, MO; and Wilmington, DE.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
    • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
    • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

      Required Qualifications
      • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
      • 5+ years of management experience

        Desired Qualifications
        • Advanced Microsoft Office skills
        • Excellent verbal, written, and interpersonal communication skills
        • Strong analytical skills with high attention to detail and accuracy
        • Ability to articulate complex concepts in a clear manner

          Other Desired Qualifications
          • --10+ years of experience at a full-service financial institution with domestic and international operations. -- --
          • Effective allegation management
          • Meaningful knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance. --
          • Understanding of best-practice risk management techniques across financial services industry.
          • Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced.
          • Deep technical understanding of business operations, processes, products, and customer interactions and where they manifest risk. --
          • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise Risk function.
          • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes.
          • Deep understanding of risk framework, corporate/business policies, and programs to translate into plans for the business, function and/or risk type.
          • Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies.
          • Proven ability to build and lead high performing risk management organization in a matrixed environment, ensure proper staffing and expertise exists and can coach and enable others in risk management and risk ownership.
          • Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary.
          • Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale
          • Demonstrated ability to solve problems and analyze issues when you collect data from multiple sources and know how to ask the right questions to obtain the information needed to size up a situation properly.

            Job Expectations
            • Ability to travel up to 15% of the time


              All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

              Relevant military experience is considered for veterans and transitioning service men and women.
              Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Raleigh , Operational Risk Manager 4, Executive , Raleigh, North Carolina

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