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Field Service Engineer Refrigeration Raleigh NC

Company: Thermotron Industries
Location: Raleigh
Posted on: July 14, 2019

Job Description:

Service functions include performing quality installations, startups, troubleshooting, maintenance, construction, repair, modifications, overhauls, retrofits, calibration, inspection and servicing of Thermotron products and similar competitor products. The Field Service Engineer develops strong relationships with customers by acting in a highly responsive and professional manner to meet and exceed their needs. TASKS AND RESPONSIBILITIES Actively explains the benefits of Thermotron refrigeration and controller retrofits, preventive maintenance contracts, and general service work. Works with the Regional Service Manager to develop territory to maximum capacity. Contacts customers to coordinate service calls at their location. Conducts training programs on the operation and maintenance of Thermotron products. Troubleshoots, repairs, and calibrates various operating systems of refrigeration, electronics, and electro-mechanical components utilizing prints and schematics. Establishes, maintains, and cultivates a positive relationship with customers. Maintains an overview of customer satisfaction and reports potentially sensitive accounts to management. Maintains a thorough knowledge of all policies and procedures as they relate to warranty, maintenance and service. Maintains vehicle logs, maintenance schedules, reports, etc. Provides assistance and or training to Field Service Engineers in other territories and assists engineers to solve complex problems. Performs other functions as required by management. Train and assist new service personnel.

Keywords: Thermotron Industries, Raleigh , Field Service Engineer Refrigeration Raleigh NC, Engineering , Raleigh, North Carolina

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