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NICE Support Engineer

Company: BB&T
Location: Raleigh
Posted on: November 10, 2018

Job Description:

NICE Support Engineer Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling . This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description:Primary Purpose: Technology expert responsible for break/fix support of NICE Engage and Real-Time Authentication and Fraud applications as a member of the Production Support team Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Provides tier 3 break/fix production support for NICE Engage and RTAF products running in an active/active MDC environment as a member of the tier 3 production support team Participate in on-call rotation as a member of the production support team. Works with project teams, lines of business and other IT resources to understand what is being developed in order to ensure that the requirements of the Production Support team are met prior to the solution being accepted into production. Provides technical leadership to the Production Support team and has ability to convince others of the soundness of a technical approach. Researches and debugs complex technical problems. Stays current with emerging technologies, their strengths and weaknesses and their application to business solutions. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Recent experience supporting NICE Engage and RTAF in a production support role as primary job function. Extensive knowledge of NICE Engage Call Recording and Quality Management Solutions including Real-Time Authentication and Fraud a.k.a. Advanced Process Automation. Experience with Cisco Active Total Recording and Genesys integrations is highly preferred.

Keywords: BB&T, Raleigh , NICE Support Engineer, Engineering , Raleigh, North Carolina

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