Production Field Service Technician
Company: UBEO Business Services
Location: Chapel Hill
Posted on: February 13, 2026
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Job Description:
Job Description Job Description UBEO Business Services, the
premier provider of business technology products and services, is
seeking to hire a Field Service Production Technician to join our
team in Raleigh-Durham-Chapel Hill Area! UBEO is a
distributor/servicer of document equipment and software solutions.
Primary products include Canon, Ricoh, Xerox and Konica Minolta
multi-functional equipment and Kyocera printers. UBEO specializes
in electronic document management software and integrations.
Department: Service Reports To: Field Service Manager FLSA Status:
Full Time/Non-Exempt Purpose This is an allocated position reserved
for our most advanced and certified technicians. The position
manages a territory assignment of primarily high volume production
machines with a high degree of troubleshooting ability and is
capable of handling both the hardware and software associated with
these units. The individual is responsible for the timely and
cost-effective maintenance and repair of production equipment and
for promoting and maintaining a high level of customer satisfaction
with UBEO BUSINESS SERVICES customers, thereby influencing the
sales of our office equipment and print solutions. Supervision
Supervised Responsibilities The primary responsibilities of this
position is as follows: Specializes in the repair of high-volume
segment 5 and 6 as well as wide format Specializes in the repair of
all pre and post equipment attached to production product Able to
perform basic installation and repair of all connectivity related
products Maximize equipment up-time through timely response and
effective and efficient repair with selective customer training to
ensure high levels of customer satisfaction Is a master of
communication and keeps the customer and our sales partners
informed of any equipment issues Utilizes and adheres to all
published escalation guides. Utilizes all resources to achieve
targeted performance results including both internal and
manufacturer Completes technical training on new equipment as
required Analyze customer needs, recognize business opportunities,
and influence sales volume growth Effectively executes territory
management, administrative, call management, and escalation
procedures Effectively manages large parts and supply inventory
with a high degree of accuracy Communicate and interact with
customers, field service, sales, management, and administration in
a way that is courteous, positive, and professional Complete all
administrative aspects of the job on time and error-free Provide
accurate feedback with call close information, parts usage
reporting, and customer meter readings Always exhibits a
professional appearance Available to work shifts, standby, and
on-call as required Perform other activities that support UBEO
BUSINESS SERVICES and our service organization Contacts Internal:
Exempt, Non-Exempt External: Prospective Customers, Current
Customers, Vendors Job Related Dimensions Technical
knowledge/skills Analysis (problem identification) Attention to
Detail Customer service orientation Business skills Communications
- verbal and written Planning and organizing, (work management)
Teamwork (cooperation) Work standards (concern for quality)
Follow-up Qualifications High School or GED Associate Degree or
equivalent technical training Successful completion of: A
Certification (or equivalent experience) 2 year experience
supporting general line equipment Strong Computer literacy Physical
Demands & Work Environment Ability to operate a motor vehicle for
travel to client sites Ability to stand/walk for prolonged periods
at times Ability to lift 50lbs on occasion UBEO offers a
competitive compensation package. UBEO also offers an excellent
benefits package which is a significant part of our employee's
total compensation. We strive to provide a broad range of
competitive benefits designed to meet your personal needs and
priorities. Our comprehensive benefits package includes: Choice of
medical, dental and vision plans that provide our employees and
their families with high-quality healthcare, including orthodontia
for both adults and child(ren) Generous Company Paid Health
Reimbursement Account Options to defray deductible expenses Company
paid life and accidental death and dismemberment insurance for you,
your spouse and child(ren) Flexible Spending and Health Savings
Account Options - Set aside pre-tax dollars to cover out-of-pocket
expenses related to health or dependent care Voluntary coverages at
low group rates including Aflac Insurance - In the event of death
or disability, you can help protect your family against the loss of
income with various types of insurance Pet Insurance, breathe easy
knowing Nationwide has your pets covered Pre-paid legal coverage,
access to experienced attorneys that can help you with any legal
issue 24/7 A generous wealth accumulation program will help you
achieve financial security for retirement. We offer a 401(K) Plan
w/ Match upon eligibility and Free Financial Counseling Generous
vacation, holiday, and sick leave programs - as we believe that
taking advantage of time away from work is essential for a
well-balanced life UBEO is an Equal Opportunity Employer and
considers applicants for all positions without regard to age, sex,
color, race, religion, national origin, disability, genetic
information or predisposition, military/veteran status, citizenship
status, marital status or any other group protected by applicable
federal, state or local laws. Remuneration for this role: $16.00 -
$28.00 per hour. Individual compensation packages are competitive
and commensurate based on various factors unique to each candidate,
including skill set, experience, qualifications, and other
job-related reasons. Powered by JazzHR TUTBC4TlMh
Keywords: UBEO Business Services, Raleigh , Production Field Service Technician, Engineering , Chapel Hill, North Carolina
