Cloud Engineer

Company: Hays Recruitment
Location: Raleigh
Posted on: March 20, 2023

Job Description:

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our Client is seeking a Cloud Engineer in Raleigh, NC.

Role Description

The Cloud Engineer's role is to ensure that industry best practices and methodologies are applied to design, deployment and implementation of customer Mail, Mail Security, and Microsoft 365 services. This individual provides consultation and hands-on implementation with the customer and project management team and ensures project timelines are being met. They will be the technical point of contact for the customer and provide design, configuration, migration and deployment guidance. The Engineer will work as part of a team that provides technical design, architecture, and migration planning for new customer projects. The role is responsible for leading all the technical efforts to successfully migrate a new customer into the platform. The Engineer will be responsible for providing migration guidance and support, which includes advanced troubleshooting, design, and management of overall health of services migrating onto the managed cloud. The position will be a key factor in providing a great customer experience pre & post implementation. They will work very closely with Solutions Engineers, Senior Cloud Engineers, Cloud Engineers, Project Management Office (PMO), Customer Onboarding Team (QA), and Support staff for all new customer implementations. The position will be a key factor in providing a great customer experience pre and post implementation.

• Responsible for the delivery of Microsoft 365 and email services including planning, design, implementation & optimization as a post sales consultant to clients.
• Lead activities around the delivery of solutions including Email, Microsoft 365 suite, Mimecast, Teams Phone and other related services.
• Oversee/perform new and existing updates and migration of services.
• Perform installation, configuration, maintenance, and troubleshooting of customer managed Active Directory, Exchange, and DNS configurations.
• Monitor customer service performance and troubleshoot problem areas as needed.
• Provision new customers and provide onboarding assistance and training.
• Provide support on escalated trouble tickets when necessary.
• Document architectures, procedures, and processes for use by other engineers and support.
• Partners with IT and other workgroups for integration of applications that support Office 365 solutions.
• Create documentation for support to use and remediate issues. Skills & Requirements
  • Email Standards, Routing and Troubleshooting.
  • Engineering Single Sign-On.
  • Microsoft Exchange (On-prem and Online)
  • SMTP Protocol.
  • DNS.
  • Microsoft Active Directory (On-prem and Azure) and AD Attributes.
  • Microsoft 365 RBAC.
  • Microsoft Outlook.
  • PowerShell.
  • Exchange Online Protection.
  • 4 years' experience in a related field with BA/BS OR 2 years' experience with MS OR 1 years' experience with PH.D OR 8 years' experience in a related field without degree.
  • Must have at least 6 years of experience designing, deploying, and implementing email systems (Hybrid environment setup and management a plus)
  • Passionate, collaborative, results oriented capable of inspiring and building cross functional high performing relationships to effectively drive change while achieving established goals.
  • Ability to form strong cross-functional relationships and influence others to ensure that business initiatives are achieved.
  • Exceptional level of skill in both oral and written communications and the ability to effectively present ideas and information to both internal and external customers.
  • Self-starter who is willing to learn and adjust to customer needs.
  • Experience with migrating to Microsoft 365 from on-prem environments.
  • Working technical knowledge of SMTP and DNS (DKIM and DMARC a plus)
  • Exposure to setup and management of MDM solutions (Microsoft Intune).
  • Working knowledge of mail security setup and management (mime cast) a plus.
    
    Why Hays?
    
    You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
    
    Nervous about an upcoming interview? Unsure how to write a new resume?
    
    Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
    
    Hays is an Equal Opportunity Employer including disability/veteran.
    
    In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Hays U.S. Corporation will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570
    
    Drug testing may be required; please contact a recruiter for more information. #1148182

Keywords: Hays Recruitment, Raleigh , Cloud Engineer, Engineering , Raleigh, North Carolina