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Head of Engineering - (Remote)

Company: Officium Labs
Location: Raleigh
Posted on: November 26, 2022

Job Description:

Job Description: Head of EngineeringCOMPANY OVERVIEWOfficium Labs helps brands deliver incredible customer experiences. The company is a global collection of industry leaders and experts that are building the future of customer experience (CX). They provide the best-in-class people, products, and practices for their customers, transforming customer service from a cost center to a growth opportunity. Officium's TalentPlace platform connects on-demand CX workers with companies in need of CX staff. Its Transform experts provide consulting and coaching to service leaders of all types. Officium is Latin for service. Officium Labs believes in service-as an experience, as a business, as a social responsibility. They believe great customer experiences drive loyalty and want their customers to be known for creating incredible customer moments. Officium Labs was founded in 2019 on the concept of a decentralized network of people and currencies. Its remote workforce model has the potential to improve work/life balance and shift wealth from large cities to new communities around the world. Through the Officium Foundation, the company is building future CX leaders by providing scholarships and mentorship programs to disadvantaged youth in the US.THE OPPORTUNITYOfficium is building its TalentPlace platform. This platform will house the tools to support our clients and our network of thousands of on-demand TalentPlace workers, keeping them engaged and ready to be on-boarded onto a client's program at a moment's notice. We are looking for a Head of Engineering to strategize, execute, and lead our engineering and development activities. You will help us develop the systems, processes, and teams to integrate acquired technologies, build new MVPs, and identify additional needs and opportunities. You must be a highly-skilled engineer with a proven ability to strategize the full lifecycle of product engineering and development, and to build and lead strong teams. You may love tinkering, researching, and testing new ideas in an early-stage, highly-scalable, growth-mindset environment.This role is fully remote and will report directly to the Chief Operating Officer.OBJECTIVES OF THIS POSITION

  • Be an endlessly curious technologist
  • Contribute to and ensure execution of the vision
  • Balance high production output with quality; balance leadership with management and execution
  • Contribute to Officium Labs recruiting efforts to attract a talented and diverse team of engineers
  • Have an iterative, growth-oriented approachESSENTIAL DUTIES AND RESPONSIBILITIES
    • Be a builder, leader, manager, and mentor for the engineering and development team
    • Contribute to Officium Labs recruiting efforts to attract a talented and diverse team of engineers
    • Establish standards and procedures for consistent quality
    • Prepare and manage budgets
    • Develop, implement, and maintain engineering timelines across multiple departments
    • Identify and recommend technological development and improvement opportunities
    • Ensure backend and frontend security and best practices to secure our network and align with client expectationsKNOWLEDGE, SKILLS AND ABILITIES
      • Advanced degree in computer science and engineering and 10+ years of experience
      • Strong organizational and Agile leadership skills and highly effective cross-functional team management
      • Detail-oriented, with the ability to think and act strategically
      • Extensive experience working with stakeholders to create hiring strategies and develop high-performing teams
      • Extensive experience strategizing, integrating, and/or building high-quality platforms and applications
      • Exceptional written and verbal communication skills and the ability to advocate for engineering solutions to senior leadership and internal stakeholders
      • Skilled at working with and leading remote and/or outsourced teams
      • Extremely organized and able to adapt to multiple project management systems
      • Previous success at early-stage high-growth companies a plus
      • Previous success managing within an OKRs system a plus

Keywords: Officium Labs, Raleigh , Head of Engineering - (Remote), Engineering , Raleigh, North Carolina

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