Customer Success Engineer
Company: Citrix
Location: Raleigh
Posted on: August 8, 2022
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Job Description:
Citrix builds the secure digital workspace technology that frees
400,000 customers to do their very best work from anywhere. By
joining our award-winning workplace, you'll be included in the
globally diverse, collaborative team that values work-life balance.
Come see why Fortune named us one of the 100 Best Companies to Work
For -. Let's innovate and grow together! What we're looking for: Do
you cheer for the team who has all the skills and talent, but is
considered the underdog? If you do, join us. We recently formed the
Work Collaboration business unit at Citrix to isolate the areas of
our business where we see the most growth potential. We are unique,
different, and we aren't afraid to stand out. Overview: Adoption is
the key to customer success. In this role, you will me measured on
getting our customers to first time use as well as meaningful
active use. In addition, train customers on best practices to use
our solutions and serve as the point of contact for any
non-technical support problems that arise. Accountable for
retaining customer via adoption, finding expansion opportunities
and building advocacy. Establish programs and processes, working
with stakeholders through Citrix, for proactive engagement with
customers to continuously deliver value to the customer. Take
responsibility for repeatedly assessing, reporting and acting on
customer health to identify accounts at risk as early as possible
and to identity accounts that are prime for expansion.
Responsibilities :
Everyone is welcome at Citrix. We prioritize diversity, equity,
inclusion, and a culture of belonging, and celebrate bringing our
courageous, authentic selves to work. We believe this way of
working helps us innovate, and it's just one of the reasons why our
employees continuously recognize Citrix as a great place to work.
Citrix helps make work more sustainable to benefit the planet, our
business, and our communities. For more than 30 years, we have
empowered individuals and organizations to work remotely or work
from anywhere, reducing commuting emissions and energy consumption
in the process. We are the #1 leader in Virtual Client Computing
(VCC) and #2 in the Application Delivery Controller (ADC) space,
and we have key partnerships with top cloud providers. We'll give
you the tools, learning opportunities, mentorship, and flexibility
to achieve your goals. Come see why you belong at Citrix, with our
culture supporting purposeful innovation and growth from within.
The Benefits
We offer a competitive total rewards package* that includes:
Keywords: Citrix, Raleigh , Customer Success Engineer, Engineering , Raleigh, North Carolina
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