Customer Success Engineer
Posted on: August 8, 2022
Citrix builds the secure digital workspace technology that frees
400,000 customers to do their very best work from anywhere. By
joining our award-winning workplace, you'll be included in the
globally diverse, collaborative team that values work-life balance.
Come see why Fortune named us one of the 100 Best Companies to Work
For -. Let's innovate and grow together! What we're looking for: Do
you cheer for the team who has all the skills and talent, but is
considered the underdog? If you do, join us. We recently formed the
Work Collaboration business unit at Citrix to isolate the areas of
our business where we see the most growth potential. We are unique,
different, and we aren't afraid to stand out. Overview: Adoption is
the key to customer success. In this role, you will me measured on
getting our customers to first time use as well as meaningful
active use. In addition, train customers on best practices to use
our solutions and serve as the point of contact for any
non-technical support problems that arise. Accountable for
retaining customer via adoption, finding expansion opportunities
and building advocacy. Establish programs and processes, working
with stakeholders through Citrix, for proactive engagement with
customers to continuously deliver value to the customer. Take
responsibility for repeatedly assessing, reporting and acting on
customer health to identify accounts at risk as early as possible
and to identity accounts that are prime for expansion.
- Ensure customer adoption and retention.
- Own process post sales and drive the customer to get to First
Active Use, Meaningful use, and then driving Total Active Use.
- Conduct Webinars and build training content for low-touch
customers. High touch customers will require more of a 1-1 approach
to ensure their success with Work Collaboration Solutions.
- As adoption increases, identify expansion plays from department
to department for full wall to wall plays. Requirements:
- 4+ years of experience in Customer Success or related
- Bachelor's degree or equivalent experience preferred
- Requires practical knowledge of product support and cloud
linking or similar customer success roles that have been held.
- Responsible for making adjustments or recommended enhancements
in systems and processes to solve problems or improve effectiveness
of job area.
- Understanding of broader complex business needs and resolution
around them Functional Area: Customer Success - General &
Multidiscipline What you're looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity,
inclusion, and a culture of belonging, and celebrate bringing our
courageous, authentic selves to work. We believe this way of
working helps us innovate, and it's just one of the reasons why our
employees continuously recognize Citrix as a great place to work.
Citrix helps make work more sustainable to benefit the planet, our
business, and our communities. For more than 30 years, we have
empowered individuals and organizations to work remotely or work
from anywhere, reducing commuting emissions and energy consumption
in the process. We are the #1 leader in Virtual Client Computing
(VCC) and #2 in the Application Delivery Controller (ADC) space,
and we have key partnerships with top cloud providers. We'll give
you the tools, learning opportunities, mentorship, and flexibility
to achieve your goals. Come see why you belong at Citrix, with our
culture supporting purposeful innovation and growth from within.
We offer a competitive total rewards package* that includes:
- 18 weeks of paid parental leave
- Health and wellness benefits
- Employee assistance program
- Retirement benefits
- Education assistance
- Time off and absence programs
- Professional development and mentorship opportunities
- Paid volunteer time and charitable matching of employee
- Employee resource groups
- And more!**Please note that benefits may vary based on
location. President Biden released an Executive Order stating that
federal contractors must require COVID-19 vaccinations for all US
employees. As a company that works on federal contracts, we have a
legal requirement to comply with the Executive Order. To be
considered for this career opportunity, you must be fully COVID-19
vaccinated or have an acceptable medical or religious
accommodation. Learn more about our COVID-19 policies . Citrix
Systems, Inc. is firmly committed to Equal Employment Opportunity
(EEO) and to compliance with all federal, state and local laws that
prohibit employment discrimination on the basis of age, race,
color, gender, sexual orientation, gender identity, ethnicity,
national origin, citizenship, religion, genetic carrier status,
disability, pregnancy, childbirth or related medical conditions,
marital status, protected veteran status and other protected
classifications. Citrix uses applicant information consistent with
the Citrix Recruitment Policy Notice at Citrix welcomes and
encourages applications from people with disabilities. Reasonable
accommodations are available on request for candidates taking part
in all aspects of the selection process. If you are an individual
with a disability and require a reasonable accommodation to
complete any part of the job application process, please contact us
at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.
By applying, you are giving Citrix consent to be considered for
future openings of other roles of similar qualifications.
Keywords: Citrix, Raleigh , Customer Success Engineer, Engineering , Raleigh, North Carolina
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