US Customer Engineer REMOTE
Company: BrowserStack
Location: Raleigh
Posted on: May 16, 2022
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Job Description:
Description
About the Company:
BrowserStack is the industry-leading, cloud web and mobile testing
platform that enables developers to test their websites across
various browsers on different operating systems and mobile devices.
45,000+ customers rely on BrowserStack to deliver quality products
and services at scale, and over 4 Million developers and test
engineers test for companies around the world, including Google,
Twitter, Microsoft, Oracle, MasterCard, and Barclays.
BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011
with the vision to build the testing infrastructure for the
internet. We recently secured $200 million in Series B funding at a
$4 billion valuation. The round was led by BOND, with participation
from Insight Partners and existing investor Accel.
We have also recently announced that we would be a remote-first
company, with a presence in India, USA and Ireland.
BrowserStack is also a Great Place to Work certified company. With
its employee centric approach, BrowserStack has fostered a strong
culture that values openness, collaboration, ownership and
ambitiousnessWhat do Microsoft, The Gap, Royal Bank of Scotland,
Lockheed Martin, and top Open Source projects like JQuery have in
common? They all use BrowserStack, as do over 25,000 other
customers!
Are you someone who will fulfil the critical role of ensuring that
our complex, large-scale systems are healthy, monitored, automated,
and designed to scale? Will you ensure working closely with our
development teams from the early stages of design, all the way
through identifying and resolving production issues?Automate
Support is a dynamic team that requires interaction with the
internal teams- Engineering ( both Dev and QA ) and Sales. While
there are multiple processes in place to reduce the dependency on
these teams, a number of customer cases require in-depth
collaboration. A support engineer deals with various user cases
each having a different level of difficulty. As the product is
growing the number of user queries are increasing steadily. Hence
the engineering interaction also increases. Keeping focus on this
fact we can foresee that a new team/function can be created that
can bridge the gap between support and the engineering team.
This team may or may not be, directly, under the Support function.
It could be placed under the engineering bracket. Also, the role
could be at the Support team lead level, however, may not include
immediate people management. The goals for this role are mentioned
in the following section.
Responsibilities
Be the architect and owner for the prospect's end-to-end technical
evaluation of BrowserStack; deliver on the revenue plan with the
account team; develop strong relationships with engineering and QA
teams at all levels within the customer organization, becoming
their trusted advisor
Lead pre-sales engineering activities including technical
discovery, RFP responses, technical value proposition,
architectural guidance, sales support and ongoing client
relationships
Design and lead comprehensive discovery sessions in the sales cycle
- mapping out the prospect's unique workflows, technical
architecture, and organizational goals - leading to a clear
understanding of the BrowserStack's value proposition in the
customer's evaluation; design and conduct comprehensive solution
demonstrations
Develop a deep understanding of the BrowserStack technology
portfolio and the competitive landscape for automated application
and browser testing solutions
Work with cross-functional teams in ensuring ongoing customer
success; Capture technical product feedback from customers and
relay it to product with relevant market insights
Requirements
3-5 years of Technical Pre-Sales / Sales Engineering experience in
the B2B SaaS space
B.S. degree Computer Science / Technical discipline; Familiarity
with agile software development and deployment methodologies and
the modern Software Development Life Cycle (SDLC), associated
toolsets and best practices
Some combination of experience in: Programming (Java, C#, Python,
Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA,
Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit,
TestNG, Selenium, Appium, Calabash, Cucumber, HP QTP/UFT, ALM);
Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity,
Microsoft TFS/VSTS); Networking and security protocols (TCP/IP,
HTTP, SSL, VPNs, IPSEC, firewalls)
Disciplined self-starter, does whatever it takes in order to
succeed
Ability to work well in a highly dynamic / team environment;
excellent communication skills; humble yet strong leader with a
bias for action; team player who can inspire others to greatnes
Benefits
We believe in direct ownership of ideas and responsibilities in an
environment where you get to learn a wide array of bleeding-edge
skills. We're looking for talented, passionate and creative people,
willing to give their 100 percent to building a high-class web
product.
In exchange, we'll provide you with some fantastic perks and
benefits:
Competitive salary and benefits, including fully funded health
plan
Generous PTO
Remote First policy
Medical insurance
Keywords: BrowserStack, Raleigh , US Customer Engineer REMOTE, Engineering , Raleigh, North Carolina
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