Posted on: January 16, 2022
No Agency Submissions Accepted.
What We Are About:
Illumio's Support and Services organization ensures our success in
deployments, expansions, and in building trusted partnerships with
our clients. Joining our team means solving problems that
matter-securing over one million workloads globally and stopping
cyberattacks and ransomware from spreading into cyber disasters.
Illumio is trusted with securing the most sensitive infrastructure
in our client's environments.
We are in a unique position from other security companies in that
we don't have 10s or 100s of products to support. When you engage
with a client, you---will---build strong---relationships---based on
expertise---from---a knowledgeable team that supports you---with a
precise and proven product portfolio. That, combined with being a
Zero Trust Leader, creates a customer-base that
is---incredibly---loyal and seeking a true partnership-our NPS
score is 87, our CSat is 4.8/5 and rising.---We do everything we
can to make our clients successful.
What You Will Accomplish:
As an early member of the support team, you will work with industry
leading customers in maintaining Illumio's technology
You will be responsible for logging and updating cases, informing
customers of the case status and providing solution(s) as they
become known, in a professional, timely manner, over the lifetime
of the support request.
Escalation Engineers need to understand customer systems and
configurations. Analyze problems/defects and recommend
Be able to work closely with external customers, other support
engineers, Development, Sales and others as needed, to gain
knowledge and provide solutions.
Ability to set customer expectations appropriately and
As this is the first Support position in this geography, the
ability to grow with the company as it expands in the region will
give great opportunities to the right person.
Able to travel once per quarter to California HQ.
What You Will Bring:
7 years Industry experience
Experience as a business systems analyst working with Support and
Services functions such as case management, call management,
professional services automation, and education services.
Experience in managing system implementation and process
A drive to solve practical business problems with client-centric
A high attention to detail.
Strong organizational, problem-solving and systems analysis
Strong written and verbal communication skills.
Experience or a willingness to learn Salesforce.com.
Enjoy learning new technologies, applications, and systems.
An enthusiastic self-starter with a commitment to learning,
customer empathy, and team communication.
Good understanding of modern programming languages, web services,
Who We Are:
Illumio, the pioneer and market leader of Zero Trust segmentation,
prevents breaches from becoming cyber disasters. Illumio protects
critical applications and valuable digital---assets with proven
segmentation technology purpose-built for the Zero Trust security
model. Illumio ransomware mitigation and segmentation solutions see
risk, isolate attacks, and secure data across cloud-native apps,
hybrid and multi-clouds, data centers, and endpoints, enabling the
world's leading organizations to strengthen their cyber resiliency
and reduce risk.
Keywords: Illumio, Raleigh , Escalation Engineer, Engineering , Raleigh, North Carolina
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